✦ Luna Orbit — IT Support & Helpdesk

Level 2 IT Helpdesk/Field (MSP)

at Synergy Technology

📍 Tampa, FL, US Remote 💰 $25 – $30 USD / year Posted March 27, 2026
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Position Details

Salary $25 – $30 USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role supports clients by troubleshooting complex IT issues, managing cloud services, and mentoring Level 1 technicians in a remote MSP environment.

Key Responsibilities

  • Handle escalations
  • Troubleshoot complex issues
  • Support and mentor technicians
  • Manage cloud environments
  • Collaborate on security and automation

Technical Overview

The position involves managing Microsoft 365, Azure AD, Intune, network troubleshooting, security platforms, and automation tools in a cloud-based support setting.

Ideal Candidate

The ideal candidate is a skilled Level 2 IT support technician with at least 2 years MSP experience, proficient in Microsoft 365, Azure AD, Intune, and network troubleshooting. They excel in customer service, troubleshooting complex issues, and working independently in a remote environment.

Must-Have Skills

MSP experienceTroubleshootingMicrosoft 365Azure ADMicrosoft IntuneNetwork knowledgeTicketing systems

Nice-to-Have Skills

AutomationScriptingSecurity platformsCertifications

Tools & Platforms

Microsoft 365ExchangeSharePointTeamsAzure Active DirectoryMicrosoft IntunePowerShellAutoTaskConnectWiseSentinelOneProofpointCheck Point

Required Skills

MSP experiencetroubleshootingMicrosoft 365Azure Active DirectoryMicrosoft Intunenetwork knowledgeticketing systemsPowerShellsecurity platformsautomation

Hard Skills

Microsoft 365ExchangeSharePointTeamsAzure Active DirectoryMicrosoft IntuneMDMMAMConditional AccessMFANetworkingDNSDHCPVPNsFirewallsRMM toolsAutoTaskConnectWiseSecurity platformsSentinelOneProofpointCheck PointPowerShell

Soft Skills

TroubleshootingCustomer serviceCommunicationPrioritizationMentoringTeamworkAdaptability

Certifications

Preferred

MS-900AZ-900MD-102

Industry & Role

Industry Information Technology / Managed Service Provider
Job Function Remote IT support and client issue resolution for MSP
Role Subtype Help Desk L2
Tech Domains Microsoft 365, Azure Active Directory, Microsoft Intune, PowerShell

Keywords for Your Resume

help deskL2 supportit supportremotemicrosoft 365azure active directorymicrosoft intuneendpoint managementconditional accessmfanetworkingdnsdhcpvpnfirewallsrmm toolsticketing systemsecurity platformspowershelltroubleshootingcustomer serviceautomationscriptingsecuritycloud technologies

Deal Breakers

No MSP experience, Lack of troubleshooting skills, No experience with Microsoft 365 or Azure AD, Unwilling to work remotely

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