Position Details
About this role
This role involves providing remote IT support for clients, troubleshooting systems and networks, and developing automation scripts in a fast-paced MSP environment.
Key Responsibilities
- Troubleshoot workstation/network issues
- Perform root-cause analysis
- Support client environments remotely
- Develop PowerShell scripts
- Maintain documentation
Technical Overview
Supports Windows workstations, networks, and client environments using PowerShell scripting, RMM platforms, and remote troubleshooting techniques.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with at least 3 years of experience in MSP environments, proficient in troubleshooting Windows systems, networking, and scripting with PowerShell. They possess strong communication skills and a customer-focused approach.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of MSP experience, Less than 3 years of relevant experience, Inability to work remotely, No troubleshooting or PowerShell skills
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