✦ Luna Orbit — IT Support & Helpdesk

Level 2 Technical Support Specialist (L2) (Onsite)

at Projective Staffing

📍 Miami, FL Onsite Posted March 17, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience mid
Exp. Years 5+ years
Education Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field
Category IT Support & Helpdesk

About this role

A Level 2 Technical Support Specialist role focused on resolving complex software, hardware, and network issues, supporting system configurations, and ensuring optimal performance.

Key Responsibilities

  • Troubleshoot software and hardware issues
  • Support network configurations
  • Resolve escalated incidents
  • Configure systems
  • Support data migrations

Technical Overview

Provides advanced troubleshooting for software, hardware, and network problems, including VPN, firewall, routing, and system configuration, with experience in data migrations.

Ideal Candidate

The ideal candidate is an experienced IT support specialist with over 5 years supporting complex hardware, software, and network issues, capable of diagnosing and resolving escalated incidents efficiently.

Must-Have Skills

software troubleshootinghardware troubleshootingnetwork issuesremote access toolsincident diagnosissystem configurationVPNfirewallrouting

Nice-to-Have Skills

support documentationsystem optimizationsystem integrations

Tools & Platforms

remote diagnostic toolsticketing systems

Required Skills

software troubleshootinghardware supportnetwork issuesVPNfirewallroutingincident diagnosissystem configurationdata migrationssupport documentation

Hard Skills

software troubleshootinghardware troubleshootingnetwork issuesremote access toolsincident diagnosissystem configurationVPNfirewallroutingsystem performancedata migrationsdiagnostic tools

Soft Skills

problem-solvingcommunicationanalytical thinkingprofessionalismtimely resolution

Certifications

Required

CompTIAMicrosoftCisco

Industry & Role

Industry Information Technology
Job Function Handle complex technical issues across hardware, software, and network systems
Role Subtype Help Desk L2
Tech Domains Networking / TCP-IP, Firewall, VPN

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Level 2 Technical Supportsoftware supporthardware supportnetwork troubleshootingVPNfirewallroutingincident resolutionremote diagnostic toolstroubleshootingsystem configurationdata migrationsupport documentationsystem performanceIT supporthelp desktechnical supportnetwork issuesremote accessproblem-solvingsoftware troubleshootingincident diagnosisdata migrations

Deal Breakers

Lack of experience with network troubleshooting or incident diagnosis, No experience with support documentation or system configuration

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile