About this role
Auto-Owners is seeking a Life Customer Service Representative to support agents and policyholders by servicing life insurance accounts and responding to questions about advanced features, coverages, and procedures. The role includes computer-based account inquiries/entries, organized workload management, and reliable attendance within a defined schedule.
Key Responsibilities
- Work effectively with agents, policyholders, and associates at all levels
- Communicate effectively in verbal and written form
- Make computer inquiries and entries relating to policyholder accounts
- Accurately respond to agents and policyholders on advanced policy features, coverages, and procedures
- Prioritize and organize work to ensure timely completion
Technical Overview
This is a customer service and policy servicing role focused on accurate data entry and information retrieval for policyholder accounts. The posting emphasizes typing accuracy and competence in communicating policy-related details via verbal and written channels.
Ideal Candidate
The ideal candidate is an organized customer service professional with direct office experience (2+ years) and strong verbal and written communication skills. They can accurately enter information into systems for policyholder accounts, respond to agents and policyholders on advanced life insurance features, and meet performance metrics such as 40 words per minute typing at 85% accuracy.
Must-Have Skills
Communicate effectively in verbal and written formMake computer inquiries and entries relating to policyholder accountsAccurately and effectively respond to agents and policyholders on more advanced policy featurescoveragesand proceduresDetermine and obtain informationwhile applying good judgment in making decisionswhen working tasks through the servicing processRegular and predictable attendance in meeting a defined work scheduleAbility to type a minimum of 40 words per minute with 85% accuracyPrioritize and organize work to ensure it is completed in a timely manner
Nice-to-Have Skills
Associate's degree (Accounting/Business preferred)Direct insurance agency/company experience with Life productsFlexibility for occasional and/or seasonal overtime
Tools & Platforms
ComputerPolicyholder accounts
Required Skills
Work effectively with agentspolicyholdersand associatesCommunicate effectively in verbal and written formMake computer inquiries and entries relating to policyholder accountsCommunicate effectively with agents and others as neededPrioritize and organize workRegular and predictable attendanceAccurately and effectively respond to agents and policyholders on advanced policy featurescoveragesand proceduresDetermine and obtain information while applying good judgmentAssociate's degree (Accounting/Business preferred)Direct insurance agency/company experience with Life productsType a minimum of 40 words per minute with 85% accuracyFlexibility for occasional and/or seasonal overtimeExcellent oral and written communication skillsAbility to handle multiple assignments
Hard Skills
Life insurance policyholder account servicingPolicy coverage and proceduresComputer inquiries and entries relating to policyholder accountsAdvanced policy features and coverages handlingDetermining and obtaining information through the servicing processWritten communicationVerbal communicationPrioritizing and organizing workAdministrative work for customer service inquiriesTyping minimum of 40 words per minute with 85% accuracy
Soft Skills
Work effectively with agentspolicyholdersand associates at all levelsExcellent oral and written communication skillsAbility to handle multiple assignmentsAbility to prioritize and organize work to ensure timely completionRegular and predictable attendanceGood judgment in making decisions
Keywords for Your Resume
Life Customer Service RepresentativeCustomer Service RepresentativeLife productspolicyholder accountscomputer inquiriescomputer entriesadvanced policy featurescoveragesproceduresservicing processverbal and written communicationoral and written communication skillsprioritize and organizeregular and predictable attendance40 words per minute85% accuracyDirect professional office experienceAssociate's degreeAccountingBusinessgood judgment
Deal Breakers
Typing minimum of 40 words per minute with 85% accuracy, Must be able to work in the U.S. without current or future sponsorship
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