✦ Luna Orbit — Networking & Telecom

Lingo: ARC Technician Tier II - Remote

at B. Riley

📍 Remote, US Remote 💰 $21 – $24 USD / year Posted April 14, 2026
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Position Details

Salary $21 – $24 USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Networking & Telecom

About this role

This is a Tier II Advanced Resolution Center Technician remote role focused on resolving escalated data, VoIP, and transport-related issues for customers. You will troubleshoot connectivity and configuration problems, monitor activity in SolarWinds, and coordinate vendor dispatches needed for installations and repairs.

Key Responsibilities

  • Investigate data and VoIP issues and troubleshoot configuration settings
  • Monitor real-time data activity via SolarWinds while responding to outages
  • Use advanced knowledge of broadband, fiber, PBX, PRI and hosted platforms (7 data layers)
  • Remotely troubleshoot customer equipment or educate customers
  • Coordinate vendor dispatches for voice and data service installation/repair and ensure first call resolution

Technical Overview

The technical scope includes advanced troubleshooting of data and VoIP problems, such as static vs. dynamic configuration verification, Firewall settings, and bridge mode vs PPPOE. The role also covers monitoring real-time activity via SolarWinds and applying knowledge of broadband, fiber, PBX, PRI, and hosted platforms using the 7 data layers through to resolution.

Ideal Candidate

The ideal candidate is a Tier II Advanced Resolution Center Technician with strong VoIP and data troubleshooting experience, including verifying configuration settings, analyzing firewall settings, and diagnosing bridge mode vs PPPOE scenarios. They can monitor real-time activity in SolarWinds, troubleshoot broadband/fiber/PBX/PRI/hosted platforms, and coordinate vendor dispatches to install or repair voice and data services while driving first call resolution.

Must-Have Skills

Investigate data and VoIP issuesverification of configuration settings (static vs. dynamic)Firewall settings troubleshootingbridge mode vs PPPOE troubleshootingmonitor real-time data activity via SolarWindsadvanced knowledge of standard data products including broadbandfiberPBXPRI and hosted platformscoordinate vendor dispatches necessary to install or repair voice and data servicesensure first call resolution whenever possible

Tools & Platforms

SolarWinds

Required Skills

data and VoIP issue investigationconfiguration settings verificationstatic vs. dynamicFirewall settingsbridge mode vs PPPOESolarWinds monitoringbroadband troubleshootingfiber troubleshootingPBXPRIhosted platforms troubleshooting7 data layers troubleshootingremote troubleshoot customer's equipmenteducate customersfirst call resolutionvendor dispatch coordinationvoice and data services installation connectivity troubleshooting

Hard Skills

data issue investigationVoIP issue troubleshootingconfiguration settings verificationstatic vs. dynamic configurationFirewall settings troubleshootingbridge mode vs PPPOE troubleshootingSolarWinds real-time monitoringbroadband troubleshootingfiber troubleshootingPBX troubleshootingPRI troubleshootinghosted platforms troubleshootingseven data layers troubleshootingcustomer equipment remote troubleshootingvendor dispatch coordination for voice and data servicesinstallation connectivity issue troubleshootingfirst call resolutiondata and VoIP transport outage monitoring

Soft Skills

customer communication and educationproblem-solvingability to respond accordinglycollaboration within Client Services department

Industry & Role

Industry Telecom
Job Function Troubleshoot and resolve escalated data and VoIP issues while coordinating repairs and installations remotely
Role Subtype NOC Technician
Tech Domains VoIP / Unified Communications

Keywords for Your Resume

ARC Technician Tier IIAdvanced Resolution Center Technician Tier IIAdvanced Resolution Center TechnicianRemotedata and VoIP issuesVoIPdataconfiguration settingsstatic vs. dynamicFirewall settingsbridge mode vs PPPOESolarWindsreal-time data activitybroadbandfiberPBXPRIhosted platforms7 data layerstroubleshooting client trouble reportsremote troubleshoot customer's equipmenteducate customersfirst call resolutionvendor dispatchesvoice and data servicesinstallation connectivity issuesrepair

Deal Breakers

Must demonstrate experience troubleshooting VoIP and data issues, Must be able to troubleshoot configuration settings including static vs. dynamic, Must be able to troubleshoot Firewall settings and bridge mode vs PPPOE, Must have familiarity with SolarWinds real-time monitoring

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