✦ Luna Orbit — IT Support & Helpdesk

Lutheran Services Florida is hiring: Help Desk Technician (9035) in Tampa

at Lutheran Services Florida

📍 Tampa, FL Onsite Posted March 03, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

Provides technical support and troubleshooting for hardware, software, and network issues within a nonprofit organization, ensuring smooth daily operations.

Key Responsibilities

  • Assist users with hardware/software issues
  • Troubleshoot network problems
  • Maintain incident logs
  • Support security procedures
  • Provide remote support

Technical Overview

Supports user devices, manages incident logs, and assists with security procedures, using remote support tools and basic network diagnostics.

Ideal Candidate

An entry-level Help Desk Technician with strong troubleshooting skills, customer service orientation, and familiarity with hardware and software support. No security clearance required, but experience with remote support tools and basic network knowledge is preferred.

Must-Have Skills

Technical assistanceHardware and software troubleshootingCustomer supportRemote supportKnowledge of security procedures

Nice-to-Have Skills

Network managementAsset managementITIL knowledgeExperience with ticketing systems

Tools & Platforms

IT support management softwareRemote desktop toolsNetwork diagnostic tools

Required Skills

Help Desk Technicianhardware troubleshootingsoftware supportremote supportsecurity proceduresticketing systemscustomer servicetroubleshooting

Hard Skills

Hardware installationSoftware supportTroubleshootingNetwork devicesSecurity proceduresAntivirus proceduresIT support managementRemote support

Soft Skills

communicationproblem-solvingadaptabilityteamworkcustomer service

Certifications

Preferred

CompTIA A+CompTIA Network+

Industry & Role

Industry Nonprofit, Social Services
Job Function Help Desk Technician providing first-line support for organizational IT needs

Keywords for Your Resume

Help Desk TechnicianIT supporthardware troubleshootingsoftware supportremote supportnetwork devicessecurity proceduresticketing systemscustomer servicetroubleshootingcustomer supportnetwork managementasset management

Deal Breakers

Lack of troubleshooting experience, No customer support background, Unwillingness to work on-site in Tampa, No familiarity with security procedures

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