✦ Luna Orbit — IT Support & Helpdesk

Mainframe Technical Support Engineer

at Broadcom

📍 USA-IL Lisle Warrenville Road Unknown 💰 $59K – $74K USD / year Posted March 26, 2026
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Position Details

Salary $59K – $74K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides omni-channel technical support for Broadcom products, focusing on customer satisfaction and knowledge sharing.

Key Responsibilities

  • Provide omni-channel support
  • Manage support cases
  • Create and publish knowledge articles
  • Participate in community forums
  • Improve support processes

Technical Overview

Supports customer issues via multiple channels, manages knowledge articles, and collaborates with internal teams to improve support processes.

Ideal Candidate

The ideal candidate is a customer support professional with strong troubleshooting and knowledge management skills, capable of handling omni-channel support and creating knowledge articles to improve support efficiency.

Must-Have Skills

Customer supportKnowledge managementTroubleshootingCase documentation

Nice-to-Have Skills

Knowledge of Broadcom productsCommunity engagementKCS methodology

Tools & Platforms

Knowledge BaseSupport ticketing systemsCommunity forums

Required Skills

Customer supportknowledge managementtroubleshootingcase managementempathycommunicationsupport best practices

Hard Skills

Omni-channel supportKnowledge managementCustomer supportKnowledge BaseCase managementSupport best practicesTroubleshootingCustomer relationship management

Soft Skills

Customer focusEmpathyProblem-solvingCommunicationAdaptabilityTeamwork

Industry & Role

Industry Technology
Job Function Customer support and knowledge management
Role Subtype Help Desk L2

Keywords for Your Resume

customer supportknowledge managementtroubleshootingsupport casebroadcomsupport best practicesknowledge basecustomer relationshipsupport channelscase documentationempathyproblem solvingsupport engineercustomer successsupport process

Deal Breakers

Lack of customer support experience, No knowledge management skills, Inability to troubleshoot technical issues

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