Position Details

Salary $57K – $65K USD / year

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor’s degree or equivalent industry experience

Category Business Analysis

About this role

This role involves supporting SaaS clients by troubleshooting software issues, sourcing wage rates, and maintaining accurate support records to ensure smooth service delivery.

Key Responsibilities

Manage client support requests
Troubleshoot software issues
Source prevailing wage rates
Maintain support records
Create process documentation

Technical Overview

The position requires expertise in SaaS platforms, data analysis, and software troubleshooting, with a focus on wage and benefit data support.

Ideal Candidate

The ideal candidate is a detail-oriented managed service specialist with over 3 years of experience supporting SaaS applications and resolving technical issues for clients. Strong communication and organizational skills are essential.

Must-Have Skills

Experience with dataSaaS client serviceTroubleshooting software issuesClient communicationWage rate sourcing

Nice-to-Have Skills

Payroll experienceBenefit data experienceTechnical explanation skills

Tools & Platforms

Microsoft OfficePoints North applications

Required Skills

Data analysisSaaSClient supportTroubleshootingMicrosoft OfficeWage ratesSoftware systems

Hard Skills

Data analysisSaaSClient supportTroubleshootingMicrosoft OfficeWage ratesSoftware systems

Soft Skills

CommunicationProblem solvingOrganizationAttention to detailCustomer service

Industry & Role

Industry Software / SaaS / Compliance

Job Function Support SaaS clients with technical issues and wage rate sourcing

Keywords for Your Resume

Managed Service SpecialistData analysisSaaSClient supportTroubleshootingMicrosoft OfficeWage ratesSoftware systemsClient communicationTechnical issuesSupport requestsProcess documentationRemote supportCustomer serviceProblem solving

Deal Breakers

Lack of SaaS client support experience, Inability to troubleshoot software issues, No experience with wage rate sourcing, Poor communication skills

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