✦ Luna Orbit — Sales & Business Development

Manager, Client Success Management (Remote)

at RainFocus

📍 Remote, US Remote Posted April 14, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Sales & Business Development

About this role

RainFocus seeks a Manager, Client Success Management to lead the 1:Many Scaled CSM model, ensuring account health, retention, and expansion through automation and AI. The role also includes tailored oversight of a Top 10 set of strategic accounts while mentoring CSM Associates and reporting on cohort-wide KPIs.

Key Responsibilities

  • Design and refine the 1:Many cohort lifecycle with automated workflows and AI-driven insights
  • Manage Top 10 strategic accounts with tailored CSM leadership
  • Lead and ramp up CSM Associates on the 1:Many methodology
  • Partner with Sales on Expansion-Ready triggers and drive Net Revenue Retention (NRR)
  • Maintain automated health tracking to flag churn risks and provide proactive intervention

Technical Overview

This role focuses on designing an end-to-end lifecycle for a 1:Many cohort, using automated workflows and AI-driven insights to manage account health and proactively mitigate churn risk. It includes integrating AI tools such as Gemini, NotebookLM, and Slackbot to scale intelligence-led outreach and support executive reporting.

Ideal Candidate

The ideal candidate is a Client Success Management leader experienced in building and running scaled CSM motions, specifically a 1:Many Scaled CSM Model. They combine hands-on account oversight for a “Top 10” tier with strong metrics ownership (Net Revenue Retention) and use AI/automation to drive health, retention, and expansion across a cohort.

Must-Have Skills

Lead the vision and execution of RainFocus's 1:Many Scaled CSM ModelEnsure healthretentionand expansion of the 1:Many account cohortDesign and refine end-to-end lifecycle for the 1:Many cohortPartner with Sales to identify Expansion-Ready triggersMaintain automated health-tracking systems to flag churn risksIntegrate AI tools to manage account health and scale intelligence-led outreachManage and provide tailored leadership for Top 10 strategic accountsMentor and ramp up a team of CSM Associates

Nice-to-Have Skills

Experience integrating AI tools such as GeminiExperience with NotebookLMExperience with Slackbot

Tools & Platforms

GeminiNotebookLMSlackbotAI-driven insightsautomation workflows

Required Skills

Client Success Management1:Many Scaled CSM Modelaccount healthchurn risk flaggingNet Revenue Retention (NRR)Expansion-Ready triggersautomated health trackingautomation workflowsAI-driven insightsexecutive reportingmentoring CSM AssociatesTop 10 strategic accountsGeminiNotebookLMSlackbot

Hard Skills

Client Success ManagementScaled CSM model1:Many CSM model lifecycle designCustomer health trackingChurn risk flaggingProactive interventionNet Revenue Retention (NRR)Expansion-ready trigger identificationExecutive reportingKPIs reportingMargin reportingData-driven growthAI transformation using toolsAI-driven insightsAutomation workflowsTop 10 strategic accounts oversightAccount managementMentoring CSM AssociatesRisk mitigation via automated health tracking

Soft Skills

LeadershipMentoringCoachingStrategic thinkingExecutive communicationRelationship managementCross-functional collaboration with SalesAbility to manage both broad strategy and direct oversight

Industry & Role

Industry SaaS
Job Function Manage scaled client success operations, account health, retention, and expansion using automation and AI
Role Subtype Customer Success Manager

Keywords for Your Resume

ManagerClient Success Managementworking Manager role1:Many Scaled CSM ModelScaled CSM ModelCSM AssociatesTop 10 strategic accountsTop 10 accountsclient healthhealthretentionand expansionNet Revenue Retention (NRR)Expansion-Ready triggersExecutive read-outscohort-wide KPIsmarginfinancial targetsautomationautomated workflowsAI-driven insightsGeminiNotebookLMSlackbotproactive interventionchurn risks

Deal Breakers

Must have experience with a scaled 1:Many customer success model, Must show metrics ownership including Net Revenue Retention (NRR), Must demonstrate ability to integrate automation and AI tools for account health and outreach

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