✦ Luna Orbit — Customer Success & Support

Manager, Customer Care

at Versapay

📍 Remote, US Remote 💰 $90K – $110K USD / year Posted March 10, 2026
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Position Details

Salary $90K – $110K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Customer Success & Support

About this role

This role involves managing healthcare client accounts, ensuring successful onboarding, and maintaining high customer satisfaction in a remote SaaS environment.

Key Responsibilities

  • Develop client relationships
  • Onboard new clients
  • Troubleshoot issues
  • Manage renewals
  • Collaborate with cross-functional teams

Technical Overview

Focuses on healthcare compliance software, CRM platforms like Salesforce, and customer support tools, requiring knowledge of HIPAA, OSHA, and CMS regulations.

Ideal Candidate

The ideal candidate is a customer success professional with over 3 years of experience in healthcare SaaS environments, proficient in CRM platforms like Salesforce, and knowledgeable about healthcare compliance regulations such as HIPAA, OSHA, and CMS. They excel in onboarding, troubleshooting, and fostering long-term client relationships.

Must-Have Skills

3+ years in customer success or account managementExperience with Salesforce or similar CRMHealthcare compliance knowledge (HIPAAOSHACMS)Customer onboarding and supportTroubleshooting issues

Nice-to-Have Skills

Experience in healthcare SaaSProject managementCustomer retention strategies

Tools & Platforms

SalesforceCRM platformsHealthcare compliance tools

Required Skills

Customer SuccessSalesforceCRMHealthcare complianceHIPAAOSHACMSCustomer onboardingTroubleshootingAccount management

Hard Skills

Salesforce Service CloudIntercomFinAICustomer support operationsCRMHealthcare complianceHIPAAOSHACMS

Soft Skills

CommunicationCustomer relationship managementProblem-solvingCollaborationAnalytical skills

Industry & Role

Industry SaaS
Job Function Manage healthcare client success and support

Keywords for Your Resume

Customer Success ManagerCustomer SuccessCRMSalesforceHealthcare complianceHIPAAOSHACMSCustomer onboardingCustomer retentionTroubleshootingAccount managementProactive supportCustomer satisfactionHealthcare SaaS

Deal Breakers

Lack of healthcare compliance knowledge, Less than 3 years of relevant experience, Inability to work remotely, No experience with Salesforce or CRM platforms

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