✦ Luna Orbit — Customer Success & Support

Manager - Customer Success

at Granicus

📍 Remote, US Remote 💰 $85K – $120K USD / year Posted March 15, 2026
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Position Details

Salary $85K – $120K USD / year
Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category Customer Success & Support

About this role

This role manages customer adoption of SaaS solutions for government clients, focusing on workflow optimization, stakeholder engagement, and digital service delivery.

Key Responsibilities

  • Lead customer success initiatives
  • Optimize workflows
  • Manage stakeholder relationships
  • Drive client adoption
  • Ensure digital transformation outcomes

Technical Overview

The candidate will leverage SaaS platforms, content management systems, and cloud solutions to improve customer success metrics and workflows.

Ideal Candidate

The ideal candidate is a mid-level customer success professional with 3+ years experience managing SaaS client programs, skilled in automation and stakeholder management, with a background in government or digital services.

Must-Have Skills

Experience in managing a data-driven Customer Success programExpertise in automation/workflow optimizationRelationship-building skills

Tools & Platforms

SaaS platformsContent Management SystemsCloud solutions

Required Skills

Customer SuccessSaaSworkflow automationclient relationship managementdigital servicescontent managementgovernment technologycloud-based solutions

Hard Skills

Customer SuccessSaaSWorkflow AutomationClient Relationship ManagementDigital ServicesContent ManagementGovernment TechnologyCloud-based Solutions

Soft Skills

Relationship BuildingLeadershipCommunicationStakeholder ManagementProblem-solving

Industry & Role

Industry Government/Public Sector
Job Function Customer success management in government SaaS
Role Subtype Customer Success Manager
Tech Domains Customer Success, SaaS, Content Management, Cloud & Infrastructure

Keywords for Your Resume

Customer SuccessSaaSworkflow automationclient relationship managementdigital servicescontent managementgovernment technologycloud-based solutionsstakeholder managementrelationship buildingcustomer successclient relationshipsgovernment SaaScloud solutionsautomation workflows

Deal Breakers

Lack of experience in customer success or SaaS, No workflow automation expertise

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