✦ Luna Orbit — Project & Program Management

Manager, eCommerce Payments

at Zillow

📍 Remote, US Remote 💰 $104K – $175K USD / year Posted April 07, 2026
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Position Details

Salary $104K – $175K USD / year
Type Full-Time
Experience lead
Exp. Years 8+ years
Education Bachelor’s degree in Computer Science, Applied Sciences, Finance, Accounting, or related field, or equivalent practical experience.
Category Project & Program Management

About this role

Leads a payments program management team to coordinate billing and payments initiatives, partnering with Finance, Product, Engineering, Compliance, and Data teams to deliver transparent, compliant, and efficient programs.

Key Responsibilities

  • Manage payments program team
  • Plan and execute programs
  • Establish best practices
  • Data dashboards
  • Vendor management
  • Compliance coordination
  • Blockers resolution

Technical Overview

Hands-on with ERP/billing platforms (Zuora preferred; NetSuite/Oracle advantageous), BI tooling (Tableau, Domo, Power BI), data platforms (Databricks), and payment gateways (Stripe/Braintree).

Ideal Candidate

A payments program manager with 8+ years in billing/payments, strong leadership, and hands-on experience with Zuora/NetSuite/Oracle, BI tooling, and payment gateways; capable of driving cross-functional program delivery with risk and compliance oversight.

Must-Have Skills

Bachelor’s degree in Computer ScienceApplied SciencesFinanceAccountingor related fieldAt least 5 years of management experienceAt least 8 years of experience in the billing and payments domainHands-on experience with enterprise billing and ERP platforms (Zuora preferred; NetSuite/Oracle a plus)Experience with Databricks and BI tools (TableauDomoPower BI)Payment gateway/platform experience (StripeBraintreeChase)Familiarity with AI and automation conceptsChargeback and dispute processes expertisePCINACHAand SOX knowledgeExperience managing vendor relationships in billing/payments

Nice-to-Have Skills

HIPAA compliant data systemsPayment fraud patterns and risk controlsContract negotiation and oversightExperience with Zuora specifically

Tools & Platforms

ZuoraNetSuiteOracleDatabricksTableauDomoPower BIStripeBraintreeStripe

Required Skills

Management in billing/payments; Zuora/NetSuite/Oracle; BI tools (Tableau/Domo/Power BI); Databricks; payment gateways; APIs; PCI/NACHA/SOX

Hard Skills

ZuoraNetSuiteOracleDatabricksTableauDomoPower BIStripeBraintreeChaseAPIswebhook-based integrationsPCINACHASOXchargeback and dispute resolutionvendor managementcontract coordination

Soft Skills

leadershipstakeholder managementproblem-solvinganalytical thinkingcommunication

Industry & Role

Industry E-commerce
Job Function Oversee a payments program management team delivering end-to-end billing and payments initiatives
Role Subtype Program Manager
Tech Domains Oracle, Tableau, Power BI, Salesforce

Keywords for Your Resume

ManagereCommerce Paymentspayments program managementbilling and paymentsZuoraNetSuiteOracleDatabricksTableauDomoPower BIStripeBraintreeChaseAPIswebhook-based integrationsPCINACHASOXchargebackdispute resolutionvendor managementcontract coordinationremoteprogram roadmapsSOX and compliance programs

Deal Breakers

Lack of extensive payments domain experience, No experience with Zuora or ERP platforms

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