Position Details
About this role
This role involves leading a team of implementation managers to ensure successful customer onboarding and adoption of Rippling’s HR, IT, and Finance platform. The manager will coordinate cross-functionally to improve customer experience and internal processes.
Key Responsibilities
- Develop team
- Support onboarding
- Resolve escalations
- Drive adoption
- Improve processes
Technical Overview
Requires SaaS experience with customer success and implementation, leadership skills, and cross-team collaboration.
Ideal Candidate
The ideal candidate is a mid-level SaaS customer success leader with over 5 years of experience in professional services or implementation. They possess strong leadership and communication skills, with a proven ability to support customer onboarding and drive product adoption remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 5 years SaaS experience, No leadership experience, Lack of experience in customer onboarding or support
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