✦ Luna Orbit — ERP & CRM Systems

Manager, IT Service Management

at Quest Diagnostics

📍 Schaumburg, IL, United States Hybrid 💰 $130K – $150K USD / year Posted March 29, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $130K – $150K USD / year
Type Full-Time
Experience lead
Exp. Years 4+ years
Education Not specified
Category ERP & CRM Systems

About this role

Manager, IT Service Management leads the change management lifecycle using ServiceNow, ensuring risk assessment, CAB governance, and audit readiness in a hybrid work environment.

Key Responsibilities

  • Process Management: Lead and facilitate the ITIL change management process
  • RFC Navigation: Process and manage RFCs with scope and backout plan
  • Risk and Impact Analysis
  • CAB Leadership
  • Scheduling and Coordination
  • Stakeholder Communication
  • Documentation and Auditing
  • Continuous Improvement

Technical Overview

Hands-on ServiceNow Change Management, ITIL aligned, RFC and CMDB usage, CAB leadership, risk/impact analysis, scheduling, stakeholder comms

Ideal Candidate

The ideal candidate is an experienced ITSM leader with hands-on ServiceNow change management expertise, able to drive CAB governance and process improvements in a healthcare/enterprise context.

Must-Have Skills

4+ years of ITIL Change Management experienceServiceNow platform experienceFamiliarity with RFCCABCMDBITSM

Nice-to-Have Skills

ITIL certificationsAutomation experienceAudits experience

Tools & Platforms

ServiceNow

Required Skills

ServiceNowChange ManagementITILRFC NavigationCMDBCAB LeadershipScheduling and CoordinationStakeholder CommunicationDocumentation and AuditingContinuous Improvement

Hard Skills

ServiceNowChange ManagementITILRFC NavigationRisk and Impact AnalysisCMDBCAB LeadershipScheduling and CoordinationStakeholder CommunicationDocumentation and AuditingContinuous ImprovementServiceNow Best Practices

Soft Skills

LeadershipCritical thinkingFacilitationCommunicationTeamworkAttention to detail

Certifications

Preferred

ITIL FoundationITIL v3/4

Industry & Role

Industry Healthcare & Medical
Job Function Oversee the end-to-end IT changes lifecycle using ServiceNow to minimize disruption and align with business goals
Role Subtype IT Project Manager
Tech Domains ITSM / ServiceNow, ITIL

Keywords for Your Resume

service nowchange manageritil change managementchange managementcabrfccmdbitsmincident managementproblem managementrisk assessmentstakeholder communicationcontinuous improvementautomationauditsleadershipschedulinghybridhealthcareitil

Deal Breakers

ITIL/ServiceNow expertise must be demonstrated

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile