Position Details

Type Full-Time

Experience mid

Exp. Years 5+ years

Education Bachelor’s degree

Category Marketing & Digital Marketing

About this role

Manager, Member Experience at NSTXL will lead the membership journey from onboarding to renewal, developing campaigns and campaigns for member growth, and collaborating with cross-functional teams to maximize member value.

Key Responsibilities

Membership experience strategy
Member outreach and onboarding
Events & representation
Membership growth campaigns
Data, systems, and reporting

Technical Overview

Focus on marketing automation, CRM/CMS platforms (HubSpot, WordPress), member lifecycle campaigns, and events; remote role with travel up to 30%

Ideal Candidate

The ideal candidate is a marketing leader with 5+ years in marketing or related fields, experienced in managing a membership community, and proficient with marketing automation and CMS platforms (HubSpot, WordPress). They excel at events, onboarding, retention, and driving member engagement in a government-focused program.

Must-Have Skills

Bachelor’s degree in MarketingBusinessor a related fieldMinimum five (5) years of marketing or related experienceMinimum two (2) years managing a membership communityMinimum two (2) years experience owning or supporting a full customer or membership lifecycleDemonstrated experience working with marketing automationCRMand CMS platforms such as HubSpot or WordPress

Nice-to-Have Skills

Experience with Canva or similar design tools; AdobeCreativity and a passion to grow and nurture a membership communityAbility to build and implement a comprehensive membership strategy and member success roadmapPublic speaking and travel willingnessDeep understanding of customer journeys and lifecycles with experience creating acquisitionretentionand engagement strategiesAdvanced reporting skills

Tools & Platforms

HubSpotWordPress

Required Skills

Bachelor’s degree in MarketingMarketing automationCRMCMS platforms such as HubSpot or WordPressEvents managementMembership lifecycleContent calendarsProject management

Hard Skills

Marketing automationCRMContent management system (CMS)HubSpotWordPress

Soft Skills

LeadershipTeam collaborationCommunicationCreativityProblem-solving

Industry & Role

Industry Government/Public Sector

Job Function Oversee the end-to-end member experience for NSTXL’s membership community.

Role Subtype Marketing Manager

Keywords for Your Resume

manager member experiencemembershipmembership coordinatorevents managementmarketing automationcrmhubspotwordpresscmscontent calendarsproject management softwareleadershipremotegovernment contractingtradeshowsmember lifecycleonboardingretentionengagementcross-functional collaboration

Deal Breakers

Lack of 5+ years marketing experience, No experience managing a membership community, No experience with marketing automation or CRM platforms (HubSpot/WordPress)

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