Position Details

Salary $97K – $121K USD / year

Type Not Specified

Experience lead

Exp. Years Not specified

Education Not specified

Category System Administration

About this role

Lead a team that installs, configures, troubleshoots, and maintains proprietary line-of-business applications. Serve as the primary escalation point for incidents, run critical incident bridges with severity decisions and RCA, and optimize ticketing workflows and reporting while supporting a 24x7 on-call rotation.

Key Responsibilities

Oversee and resolve application and related issues across divisions
Act as primary escalation point and run incident triage
Lead critical incident bridges including severity assessment and RCA
Oversee ticket queues and optimize ticketing workflows and automations
Participate in and help structure 24x7 on-call rotation and manage team performance

Technical Overview

Hands-on application support and systems operations across pre-production and production using Active Directory, Microsoft IIS, Microsoft SQL with Microsoft SSMS, PowerShell, and Windows OS (with Linux exposure preferred). Use Azure Dev Ops (ADO) repositories, pipelines, and release processes while leading incident triage, severity handling (Sev.1), and root-cause analysis (RCA), and improving ticketing workflows with alerts and integrations.

Ideal Candidate

The ideal candidate is a hands-on application support leader with strong SDLC and project management experience, plus deep Active Directory and Microsoft IIS administration knowledge. They have intermediate-to-expert experience with Microsoft SQL and Microsoft SSMS, PowerShell, and Azure Dev Ops (ADO) pipelines and release processes, and they reliably run incident triage and root-cause analysis for critical Sev.1 issues.

Must-Have Skills

SDLCproject managementActive Directory domainsschemas and configurationsMicrosoft IISMicrosoft SQLMicrosoft SSMSPowerShellMS Windows OSticket triageincident triageroot-cause analysis (RCA)24x7 on-call rotationAzure Dev Ops (ADO) -RepositoriesPipelinesRelease Processes

Nice-to-Have Skills

Linux OS

Tools & Platforms

Active DirectoryMicrosoft IISMicrosoft SQLMicrosoft SSMSMicrosoft Office SuiteVisioPowerShellMicrosoft Windows OSLinux OSAzure Dev Ops (ADO)dashboardsticketing and monitoring tools

Required Skills

Active Directory domainsschemas and configurationsMicrosoft IISMicrosoft SQLMicrosoft SSMSXMLJsonPowerShellMicrosoft Windows OSLinux OSMicrosoft Office Suite including VisioMicrosoft server system administratorAzure Dev Ops (ADO) -RepositoriesPipelinesRelease ProcessesSDLCincident triageseverity levels (Sev.1)root-cause analysis (RCA)networking systemsticketing workflowsrouting rulesalertsintegrationsdashboards24x7 on-call rotation

Hard Skills

installconfiguretroubleshootmaintainapplication supportproprietary line-of-business (LOB) applicationsSDLCproject managementActive Directory domainsActive Directory schemasActive Directory configurationsMicrosoft IISMicrosoft SQLMicrosoft SSMSXMLJsonediting XMLediting JsonPowerShellMicrosoft Windows OSLinux OSMicrosoft Office SuiteVisioMicrosoft server system administrationAzure Dev Ops (ADO)Azure Dev Ops repositoriesAzure Dev Ops PipelinesAzure Dev Ops Release ProcessesIT system security best practicesnetworking systemsticketing workflowsrouting rulesalertsintegrationsdashboardsroot-cause analysis (RCA)incident triageseverity levelsSev.124x7 on-call rotationroot-cause analysis

Soft Skills

verbal communicationwritten communicationinfluencing othersoperational leadershiphands-on leadershipstakeholder managementcross-functional collaborationcustomer focusincident ownershiptimely decision makingtrainingcoachingperformance management

Industry & Role

Industry Healthcare IT

Job Function Hands-on manager of application support who leads incident resolution, ticket operations, and operational stability for line-of-business applications.

Role Subtype IT Infrastructure Admin

Tech Domains Active Directory, Windows Server, SQL / PostgreSQL, Linux, Azure, ITSM / ServiceNow

Keywords for Your Resume

Manager of Application Supportapplication supportproprietary line-of-business (LOB) applicationsActive DirectoryMicrosoft IISMicrosoft SQLMicrosoft SSMSXMLJsonPowerShellMicrosoft Windows OSLinux OSMicrosoft Office SuiteVisioMicrosoft server system administratorAzure Dev Ops (ADO)RepositoriesPipelinesRelease Processesroot-cause analysis (RCA)incident triageSev.124x7 on-call rotationticketing workflowsrouting rulesdashboardsmonitoring toolsnetworking systemsSDLC

Deal Breakers

Must be able to participate in and help structure the 24x7 on-call rotation, Must demonstrate required knowledge of Active Directory domains, schemas and configurations, Must have experience supporting Microsoft IIS, Microsoft SQL, and Microsoft SSMS, Must have experience with Azure Dev Ops (ADO) -Repositories, Pipelines, Release Processes

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