Position Details

Salary $109K – $142K USD / year

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Bachelor’s degree or equivalent practical experience

Category ERP & CRM Systems

About this role

This role provides strategic and operational ownership of the ServiceNow platform at HealthEquity, including ITSM, CMDB, HRSD, ITAM, SecOps, integrations, and governance. You lead ServiceNow engineering, manage delivery partners, and ensure reliability, scalability, security, and alignment with enterprise objectives.

Key Responsibilities

Own ServiceNow platform roadmap and release planning across ITSM, CMDB, HRSD, ITAM, SecOps
Ensure ServiceNow availability, performance, upgrades, data integrity, integrations, and security posture
Lead ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance
Manage ServiceNow delivery partners, including demand intake, capacity planning, QA, and performance management
Lead incident triage, root cause analysis, and continuous improvement initiatives and automation/integrations

Technical Overview

You will own ServiceNow roadmap/backlog/release planning and platform operations, covering availability, performance, upgrades, data integrity, integrations, and security posture. The role also includes leading engineering standards (CI/CD pipelines, source control, deployment automation, environment governance) and driving incident triage, root cause analysis, automation, and integrations.

Ideal Candidate

The ideal candidate is a senior ServiceNow leader with 5+ years of ServiceNow platform experience and 5+ years managing a team, including offshore or distributed teams. They are strong in ServiceNow best practices across ITSM, CMDB, and related modules, and they lead engineering standards, vendor partnerships, incident triage, and continuous platform improvements.

Must-Have Skills

5+ years of ServiceNow platform experience5+ years of experience managing a teamStrong ServiceNow best-practice experience across design and implementationServiceNow availabilityperformanceupgradesdata integrityintegrationsand security posture ownershipOwns ServiceNow platform roadmapbacklog prioritizationand release planningLeads incident triage and root cause analysis

Tools & Platforms

ServiceNowCI/CD pipelinesSource controlTrailhead (ServiceNow Trailhead)

Required Skills

ServiceNow platform roadmapbacklog prioritizationrelease planningITSMCMDBHRSDITAMSecOpsavailabilityperformanceupgradesdata integrityintegrationssecurity postureCI/CD pipelinessource controldeployment automationenvironment governancevendor managementdemand intakecapacity planningquality assuranceincident triageroot cause analysisautomationSOPsgovernance modelsTrailhead

Hard Skills

ServiceNow platformITSM (IT Service Management)CMDB (Configuration Management Database)HRSDITAMSecOpsServiceNow roadmapBacklog prioritizationRelease planningServiceNow upgradesAvailabilityPerformance managementData integrityIntegrationsSecurity posture managementServiceNow development portfolio deliveryTechnical debt managementCI/CD pipelinesSource controlDeployment automationEnvironment governanceIncident triageRoot cause analysisAutomationVendor managementDemand intakeCapacity planningQuality assurancePerformance managementSOPs (Standard Operating Procedures)Governance models

Soft Skills

Strategic thinkingOperational leadershipLeadership and people managementCross-functional partnership with IT and business leadersStakeholder managementVendor collaborationContinuous improvement mindsetCommunicationProblem solving

Industry & Role

Industry Healthcare IT

Job Function Lead and govern the enterprise ServiceNow platform and delivery execution

Role Subtype ServiceNow Admin

Tech Domains ITSM / ServiceNow

Keywords for Your Resume

Manager of ApplicationsServiceNowITSMCMDBHRSDITAMSecOpsServiceNow platform roadmapbacklog prioritizationrelease planningServiceNow engineeringvendor managementavailabilityperformanceupgradesdata integrityintegrationssecurity postureCI/CD pipelinessource controldeployment automationenvironment governanceincident triageroot cause analysisautomationTrailheadavailability performance upgrades

Deal Breakers

Must have 5+ years of ServiceNow platform experience, Must have 5+ years of experience managing a team, Must demonstrate strong ServiceNow best-practice experience across design and implementation

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