Position Details

Salary $125K – $170K USD / year

Type Full-Time

Experience lead

Exp. Years 3 years of leadership or management experience preferred

Education High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

Category IT Support & Helpdesk

About this role

The Manager of End User Engineering leads the technical vision for enterprise endpoint management and security. The role manages a team responsible for modern endpoint strategy using Tanium and Workspace ONE, oversees vendor/managed service providers, and drives digital transformation away from legacy hardware to modern systems.

Key Responsibilities

Lead enterprise endpoint strategy using Tanium and Workspace ONE to manage and secure 100,000+ devices
Recruit, mentor, and retain a high-performing engineering team
Oversee outsourced partners and managed service providers to ensure performance standards
Drive enterprise digital transformation from legacy hardware to modern cloud-based systems
Apply ITIL frameworks to ensure industry-standard service, support, and security patching

Technical Overview

This position focuses on endpoint management and security patching at scale (100,000+ devices). It requires ITIL-aligned service and support operations and governance of outsourced partners while executing complex multi-phase technical roadmaps, supported by Tanium and Workspace ONE tools.

Ideal Candidate

The ideal candidate is a technology leader with experience managing enterprise end user engineering efforts, specifically using Tanium and Workspace ONE to manage and secure 100,000+ devices. They have strong ITIL-based operational excellence practices for service, support, and security patching, and can lead and develop engineering teams while delivering complex multi-phase technical roadmaps.

Must-Have Skills

ITIL frameworksenterprise endpoint management using Taniumenterprise endpoint management using Workspace ONEsecurity patchingleadership or management experienceoperational excellence

Tools & Platforms

TaniumWorkspace ONE

Required Skills

enterprise endpoint managementTaniumWorkspace ONEITIL frameworksoperational excellencesecurity patchingvendor governancemanaged service providersdigital transformationmulti-phase technical roadmapsleadershiprecruitingmentoringretainingservice and support best practices

Hard Skills

enterprise endpoint managementendpoint management strategyenterprise endpoint strategyremote manage and secure endpointsTaniumWorkspace ONEITIL frameworksservice and support best practicessecurity patchingdigital transformation initiativesvendor governancemanaged service providers governanceoperational excellencemulti-phase technical roadmapsproject deliveryoutsourced partners oversight100000+ devices management

Soft Skills

leadershiprecruitingmentoringretaining a high-performing engineering teamculture of continuous learningfostering professional growthtechnical excellence culturebridging technical silosmanaging multiple high-priority projectscollaborationfast-paced environment adaptability

Industry & Role

Industry Nonprofit

Job Function Lead end user engineering for enterprise endpoint management, security patching operations, and modernization initiatives.

Role Subtype Desktop Support

Tech Domains ITSM / ServiceNow

Keywords for Your Resume

Manager of End User EngineeringEnd User EngineeringRemoteCore Technologies End UserTaniumWorkspace ONEenterprise endpoint managementendpoint management100000+ devicessecure 100ITILITIL frameworksservice supportsecurity patchingoperational excellenceleadershiprecruitingmentoringretainingdigital transformationoutsourced partnersmanaged service providersvendor governancemulti-phase technical roadmapscomplex technical roadmapsconcept to completionservice support and security patching

Deal Breakers

Must demonstrate deep knowledge of ITIL frameworks, Must have hands-on/leadership experience with Tanium and Workspace ONE for endpoint management, Must be able to lead operational security patching and service support practices

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