Position Details

Salary $104K – $158K USD / year

Type Full-Time

Experience senior

Exp. Years 7+ years

Education Bachelor’s degree in Computer Science, Information Systems or related discipline, and 7+ years of experience in relevant roles including Technology Director, Technology Coordinator, or similar, OR 11+ years of experience

Category Project & Program Management

About this role

Delivery Management Lead to drive execution of clients’ digital marketing ecosystem projects; anchors cross-functional teams; manages onboarding and engagement for Google and Microsoft services and SaaS products; develops standards and documentation.

Key Responsibilities

Partner with Sales to create effective customer hand-off process
Manage onboarding and onboarding documentation
Design, implement, and train team on onboarding/engagement
Evaluate processes and provide improvements
Monitor metrics and quality

Technical Overview

Technical stack includes Google Workspace, JIRA, Confluence, Monday.com; familiar with data workflows, API integrations, and marketing tech platforms; agile/waterfall methodologies.

Ideal Candidate

The ideal candidate is a senior project manager with 7+ years in onboarding/engagement, preferably with education sector exposure; must have strong process improvement skills and the ability to lead cross-functional teams in a hybrid environment.

Must-Have Skills

Bachelor’s degree in Computer ScienceInformation Systems or related disciplineand 7+ years of experience in relevant roles including Technology DirectorTechnology Coordinatoror similarOR 11+ years of experience1+ years of experience managing a team in an education or corporate environmentStrong onboarding and engagement principles

Nice-to-Have Skills

Experience supporting Google Workspace environments in K-12 and/or Higher EducationExperience with JIRAConfluenceand Monday or similar toolsGoogle and/or Microsoft Technical certifications

Tools & Platforms

Google WorkspaceJIRAConfluenceMonday.comMicrosoft Office 365

Required Skills

Onboardingcustomer engagementdocumentationtrainingprocess improvementJIRAConfluenceMonday.comGoogle WorkspaceMicrosoft Office 365

Hard Skills

Project ManagementJIRAConfluenceMonday.comWaterfallAgileGoogle WorkspaceMicrosoft OfficeCRMKubernetesSQL

Soft Skills

problem-solvinganalyticalcommunicationpresentationteam collaborationindependence

Certifications

Preferred

Marketing Automation (MarketoSalesforce Marketing CloudVeeva Platform Tools)Project Management (PMP or CSM)Lean Six Sigma – Yellow Belt or higher

Industry & Role

Industry Education & Training

Job Function Lead onboarding and engagement for Google and Microsoft services and SaaS products; optimize processes and documentation

Role Subtype Project Manager

Tech Domains Google Workspace, JIRA, Confluence, Monday.com, Microsoft Office

Keywords for Your Resume

ManagerOnboarding & Engagementcdwgoogle workspacemicrosoft 365onboardingcustomer engagementdocumentationtrainingquality controlmetricsJIRAConfluenceMonday.comGoogle Workspaceonboarding documentationSOWproductivity toolseducation technologyK-12higher educationPMOWaterfallAgileLean Six Sigmaproject managementjiraconfluencemonday.com

Deal Breakers

Bachelor's degree not met, Less than 7 years in onboarding/engagement, No experience with Google Workspace or JIRA/Confluence

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