About this role
Lead operations process training for warehouse teams across C and D shifts. You will execute the training program, onboard and develop team members, activate new or updated processes, and ensure milestones are met while driving KPI and financial results.
Key Responsibilities
- Execute training program executions and ensure milestones are met
- Lead, develop, and grow a team of trainers
- Collaborate with operations and human resource leadership for top business objectives
- Own process improvement efforts using problem-solving, project management, and continuous improvement methodologies
- Drive KPI metrics and 4DX plus facility performance scorecards while meeting financial standards
Technical Overview
This role centers on training program execution supported by KPI ownership (including 4DX and facility performance scorecards). You will use warehouse management software and databases, analyze data to guide improvement actions, and apply continuous improvement methodologies to drive measurable outcomes.
Ideal Candidate
The ideal candidate is a mid-level operations training manager with 3-5 years of warehouse experience in a managerial or training role. They can execute warehouse training programs, onboard and develop team members, and activate new or updated processes. They also have strong KPI ownership using 4DX and facility performance scorecards, with proven continuous improvement capability tied to cost, service, and quality.
Must-Have Skills
3-5 years of warehouse experience in a managerial roletraining role or equivalent relevant experiencetraining program executionwarehousing Key Performance Indicators (KPIs)hands on experience with warehouse management software and databasesability to analyze data and determine actions based on improvement opportunitiesStrong partnership and relationship development skillsExcellent verbal and written communication skillsAbility to navigate through ambiguityProven capability in identifying and implementing CI actions that deliver measurable improvements to costservice and qualityDemonstrated capabilities in developing others and growing leadership competencies in their direct reports
Tools & Platforms
warehouse management softwaredatabases4DXfacility performance scorecards
Required Skills
warehouse experiencewarehouse managerial roletraining roletraining program executionsonboardingactivate new or updated processescoac hingperformance managementmonitoring resultsbudget informationmonitoring expendituresidentifying variancesimplementing corrective actionswarehousing Key Performance Indicators (KPIs)KPI metrics4DXfacility performance scorecardsprocess improvementproblem-solvingproject managementcontinuous improvement methodologiesCI actionsdata analysiswarehouse management software and databasescollaboration with operations leadershipcollaboration with human resource leadershipmilestonesprogram methods and practices
Hard Skills
warehouse experiencewarehouse managerial roletraining rolerelevant experiencetraining program executiononboardingdeveloping team skillsmaintaining skills and processesactivation of new or updated processesprocess improvementproblem-solvingproject managementcontinuous improvement methodologiescoachingperformance managementmonitoring resultsbudget informationmonitoring expendituresidentifying variancesimplementing corrective actionswarehousing Key Performance Indicators (KPIs)KPI metrics4DXfacility performance scorecardsdata analysisanalyze data and determine actions based on improvement opportunitiescollaboration with operations leadershipcollaboration with human resource leadershipmilestone trackingprogram methods and practicesgap identificationescalating key status updates
Soft Skills
leaddevelopand grow performance of a team of trainerscoachingperformance managementcollaborationrelationship developmentverbal and written communicationability to navigate through ambiguitypartnership skillshighlight concernsimpactand potential solutions
Keywords for Your Resume
Manager - Operations Process TrainingOperations Process Training Managerwarehouse experiencetraining roletraining program executionsonboardonboardingactivate new processesupdated processescoachingperformance managementmonitoring resultsbudget informationmonitoring expendituresidentifying variancescorrective actionswarehousing Key Performance Indicators (KPIs)KPI metrics4DXfacility performance scorecardsprocess improvementproblem-solvingproject managementcontinuous improvement methodologiesCI actionsdata analysiswarehouse management softwaredatabasesrelationship developmentverbal and written communication skillsnavigate through ambiguitymilestoneswarehouse Key Performance Indicators (KPIs)
Deal Breakers
Must have 3-5 years of warehouse experience in a managerial role, training role or equivalent relevant experience, Must have strong knowledge of warehousing Key Performance Indicators (KPIs), Must have hands on experience with warehouse management software and databases
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