Position Details
About this role
This Plumbing Service Manager role leads a team of Plumber Technicians to drive operational performance, customer satisfaction, and compliance. The manager oversees service quality, safety/damage incidents, KPI reporting, and operating budget execution.
Key Responsibilities
- Supervise plumbers and manage daily plumbing operations
- Resolve customer inquiries and complaints
- Investigate and oversee safety and damage incidents
- Monitor KPIs and submit accurate reports
- Develop and manage the operating budget and team coaching
Technical Overview
The technical scope is focused on plumbing service operations, incident investigation, and resolving issues related to plumbing and natural gas equipment. The role emphasizes measurable performance reporting and operational/budget controls.
Ideal Candidate
The ideal candidate is a Plumbing Service Manager with proven leadership of plumber technicians, driving operational performance and service quality while maintaining compliance. They can handle customer inquiries and complaints related to plumbing and natural gas equipment, manage safety and damage incident investigations, and deliver accurate KPI reporting and operating budget oversight.
Must-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must be able to lead a team of Plumber Technicians and manage daily plumbing operations (stated core scope)
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