✦ Luna Orbit — Product Management

Manager, Product Management - Agent Servicing Platform

at Capital One Financial

📍 4 Locations Unknown 💰 $149K – $171K USD / year Posted April 15, 2026
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Position Details

Salary $149K – $171K USD / year
Type Full-Time
Experience mid
Exp. Years At least 3 years of experience
Education Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineer
Category Product Management

About this role

Capital One is hiring a Manager, Product Management for the Agent Servicing platform within the Servicing Strategy organization. The role focuses on delivering data-driven outcomes and improving the builder experience through platform health management, automation, and reuse to reduce time to market for 50+ teams.

Key Responsibilities

  • Manage platform well-management and health with focus on builders
  • Automate capabilities to reduce time to market for 50+ teams
  • Deliver data-driven outcomes for the developer and agent experience
  • Translate technology aspects into business value for platform investments
  • Develop platform health strategy with risk mitigating adoption and accountability

Technical Overview

This is a platform product management role requiring the ability to understand and challenge technology aspects of the platform and translate them into business value. The work emphasizes automation of capabilities, developer and agent experience improvements, and risk-mitigating strategies for adoption.

Ideal Candidate

The ideal candidate is a product manager with 3+ years of Product Management experience, ideally leading platform initiatives that improve developer and agent experiences. They can balance customer and business priorities, demonstrate transformational leadership, and translate technology details into business value. They also have strong ownership and a structured approach to improving platform health with risk-mitigating adoption strategies.

Must-Have Skills

3 years of experience working in Product ManagementAbility to balance Customer and Business FocusedExperience with Transformational LeadershipAbility to understand and challenge the technology aspects of the platformOwnership/autonomyDeveloping a strategy for platform health forward with risk mitigating approach

Required Skills

Product Managementplatform product managementdata-driven outcomesplatform well-management and healthautomationscalabilityreusetime to marketcustomer and business focusedtransformational leadershipownership/autonomyrisk mitigating approachhuman centeredbusiness focusedtechnology drivenintegrated problem solving

Hard Skills

Product ManagementPlatform product managementPlatform well-management and healthAutomation of capabilitiesData-driven outcomesStrategy developmentRisk mitigationAdoption planningAccountabilityCustomer and business focused decision-makingTechnology translation for platform investmentsCross-functional leadershipTransformational leadershipHuman-centered product managementBusiness focused product managementTechnology driven product managementIntegrated problem solvingManaging a platform for 50+ teams

Soft Skills

Balancing customer and business focusJudgementTransformational leadershipHorizontal influenceOwnership/autonomyCollaborationStakeholder managementCommunicationCross-functional alignment

Industry & Role

Industry Banking
Job Function Lead platform product strategy and health management for the Agent Servicing platform
Role Subtype Product Manager

Keywords for Your Resume

ManagerProduct Managementplatform product managerServicing StrategyAgent Servicing platformplatform well-management and healthdata-driven outcomesdeveloper and agent experiencecollaborationscalabilityand reuseautomationtime to market50+ teamsHuman CenteredBusiness FocusedTechnology DrivenIntegrated Problem SolvingTransformational Leadershipcustomer and business focusedownershipautonomyrisk mitigating approachadoption and accountability

Deal Breakers

At least 3 years of experience working in Product Management, Must demonstrate ability to balance customer and business focused decision-making

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