Position Details

Salary $149K – $171K USD / year

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's Degree in a quantitative field or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Category Product Management

About this role

This role manages Product Management for the Card Servicing Platform (Empath), shaping the future of card servicing for both global agents and end customers. You will lead cross-functional product delivery with engineers to build full-stack solutions focused on agent experience, business value, and operational efficiency.

Key Responsibilities

Drive product innovation for card servicing platform (Empath) for agents and end customers
Lead cross-functional teams with engineers to build full-stack solutions
Optimize agent experience, business value, and operational efficiency
Apply human-centered, business-focused, and technology-driven product management principles
Identify and resolve complex problems while mitigating product risks

Technical Overview

The technical scope emphasizes full-stack solution delivery in an environment that integrates data, technology, and design to optimize customer and agent experiences. Work includes identifying complex problems, mitigating product risks, and driving resilient technology-enabled servicing platform improvements.

Ideal Candidate

The ideal candidate is a Product Management leader with 3+ years of hands-on Product Management experience, strong customer- and business-outcome orientation, and the ability to drive innovation across data, technology, design, and economics. They have experience leading cross-functional teams to deliver full-stack solutions that improve agent and customer experiences while strengthening operational efficiency and mitigating product risks.

Must-Have Skills

Product ManagementAt least 3 years of experience working in Product Management

Nice-to-Have Skills

Experience translating business strategy and analysis into consumer facing digital products

Required Skills

Product ManagementHuman CenteredBusiness FocusedTechnology DrivenIntegrated Problem SolvingTransformational Leadershipcustomer experiencefull-stack solutionsagent experienceoperational efficiency optimizationrisk mitigationcross-functional leadership

Hard Skills

Product ManagementCustomer experience designFull-stack solutionsAgent experience optimizationBusiness value optimizationOperational efficiency optimizationHuman centered product managementBusiness strategy analysisExecution excellenceTechnology-driven product solutionsRisk mitigationCross-functional leadershipComplex problem solvingProduct risk managementBacklog/roadmap execution (implied by product management leadership)Quantitative degree courseworkStatisticsEconomicsOperations ResearchAnalyticsMathematicsComputer ScienceComputer EngineeringSoftware EngineeringMechanical EngineeringInformation SystemsMBA with a quantitative concentration

Soft Skills

Transformational leadershipCross-functional collaborationCustomer obsessionIntegrated problem solvingCommunication and influence (implied for product leadership)Organizational alignmentLeading teamsDriving innovationMitigating product risks

Industry & Role

Industry Banking

Job Function Lead Product Management for the Card Servicing Platform to deliver customer and agent experience improvements through data- and technology-driven product strategy and execution

Role Subtype Product Manager

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

ManagerProduct ManagementHuman CenteredBusiness FocusedTechnology DrivenIntegrated Problem SolvingTransformational Leadershipcross functionalcustomer experiencefull-stack solutionsagent experienceoperational efficiencyproduct riskrisk mitigationinnovationdatatechnologydesigneconomicsStatisticsEconomicsOperations ResearchAnalyticsMathematicsComputer ScienceComputer EngineeringSoftware Engineering

Deal Breakers

Must have at least 3 years of experience working in Product Management, Must have (or be in the process of obtaining) a quantitative Bachelor's degree or equivalent/related graduate degree per posting

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Manager, Product Management - Card Servicing Platform

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