Position Details

Salary $149K – $171K USD / year

Type Not Specified

Experience mid

Exp. Years At least 3 years

Education Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field); or Master's Degree in a quantitative field or an MBA with a quantitative concentration

Category Business Analysis

About this role

Manage product management for the Card Servicing Platform (Empath), shaping servicing for both agents and end customers through technology. Lead cross-functional execution to deliver full-stack solutions that improve agent experience, business value, and operational efficiency.

Key Responsibilities

Shape future of servicing for agents and end customers
Lead product management using the Capital One Product Framework
Partner with engineers to build full-stack solutions
Optimize agent experience, business value, and operational efficiency
Drive cross-functional alignment and mitigate product risks

Technical Overview

Primarily a product management role collaborating with engineers to deliver technology-driven servicing experiences. Focus includes full-stack solution delivery and technology-driven resilience, with an emphasis on customer and agent experience optimization rather than hands-on software development.

Ideal Candidate

The ideal candidate is a product management professional with at least 3 years of product management experience, ideally leading products related to customer servicing platforms. They are strong in the Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership product framework. They can drive cross-functional teams to build full-stack solutions that improve agent experience, business value, and operational efficiency.

Must-Have Skills

At least 3 years of experience working in Product ManagementProficiency in five key Product Framework areas: Human CenteredBusiness FocusedTechnology DrivenIntegrated Problem SolvingTransformational Leadership

Nice-to-Have Skills

Experience translating business strategy and analysis into consumer facing digital products

Required Skills

Product managementHuman CenteredBusiness FocusedTechnology DrivenIntegrated Problem SolvingTransformational Leadershipcross-functional collaborationfull-stack solutionsoptimize agent experienceoptimize business valueoptimize operational efficiencytranslate business strategy and analysis into consumer facing digital products

Hard Skills

Product managementFull-stack solution collaborationOptimizing agent experienceBusiness value optimizationOperational efficiency optimizationTranslating business strategy and analysis into consumer facing digital productsCross-functional leadership

Soft Skills

Human centered thinkingBusiness focused execution excellenceIntegrated problem solvingTransformational leadershipCross-functional collaborationCustomer empathyProduct risk mitigationDriving organizational alignment

Industry & Role

Industry Banking

Job Function Product Management Manager for card servicing platform

Role Subtype Product Manager

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

ManagerProduct ManagementCard Servicing PlatformEmpathProduct FrameworkHuman CenteredBusiness FocusedTechnology DrivenIntegrated Problem SolvingTransformational Leadershipcross functional teamscustomer experiencesagents around the globeagent experiencebusiness valueoperational efficiencyfull-stack solutionsconsumer facing digital products

Deal Breakers

At least 3 years of experience working in Product Management, Must meet the stated quantitative field degree requirement (Bachelor's/Master's or MBA with quantitative concentration) or be in process with completion by scheduled start date, No work authorization sponsorship (visa sponsorship is not provided)

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Manager, Product Management - Card Servicing Platform

Get matched to jobs like this