Position Details
About this role
This role involves managing incident resolution, supporting client operations, and leading support teams within a financial services environment, with a focus on mainframe systems.
Key Responsibilities
- Incident Management
- Client Communication
- Leadership
- Support
- Operations
Technical Overview
Supports incident management, client communication, and mainframe operations; requires leadership and support skills; involves client-facing communication.
Ideal Candidate
The ideal candidate is a mid-level production operations manager with experience in incident management, client communication, and team leadership, preferably with mainframe support background and a relevant bachelor's degree.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of incident management experience, No leadership or support experience, No bachelor's degree in relevant field, On-site work in Jacksonville, FL
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