Position Details

Type Not Specified

Experience lead

Exp. Years Not specified

Education Not specified

Category Executive & General Management

About this role

This role manages a team of SLED and Federal Account Managers to oversee renewals, expansions, and upsells. You will drive revenue retention and growth while helping with Tier 1 client relationships and ensuring smooth onboarding and adoption of the company’s cloud-based cybersecurity platform.

Key Responsibilities

Lead, manage and motivate a team of SLED & FED Account Managers focused on renewals, expansions and upsells and driving revenue growth
Drive revenue retention via a scalable customer renewal engine
Generate incremental bookings via subscription expansion and upsell of add-on portfolio products
Help directly manage Tier 1, high priority client relationships
Collaborate with Customer Support to ensure accurate and complete onboarding of new clients and lanes

Technical Overview

The position is not focused on hands-on engineering, but it requires operational fluency with a cloud-based cybersecurity product and the sales/customer lifecycle (pre and post-sale touchpoints). You will partner across Customer Support, Product Management, and Marketing to optimize onboarding, adoption, and penetration in government and public sector accounts.

Ideal Candidate

The ideal candidate is an experienced sales management professional who has led SLED and Federal Account Management teams and is accountable for renewals, expansions, and upsells. They can drive revenue retention through scalable renewal motions, manage Tier 1 client relationships hands-on, and collaborate closely with Customer Support, Product Management, and Marketing to improve customer adoption and penetration.

Must-Have Skills

Leadmanage and motivate a team of SLED & FED Account Managersactioning renewalsexpansions and upsellsdriving revenue growthDrive revenue retention via a highly efficientscalable customer renewal engineGenerate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio productsHelp directly manage Tier 1high priority client relationships

Tools & Platforms

customer supportproduct managementmarketing

Required Skills

SLEDStateLocaland Education (SLED)Federal (FED)Account Managementrenewalsexpansionsupsellsrevenue growthrevenue retentioncustomer renewal engineincremental bookingssubscription expansionadd-on portfolio productsTier 1 client relationshipscustomer onboardingcloud-based cybersecurity platform

Hard Skills

Soft Skills

leadmanage and motivate a teamexecution-orientedinspiring achievement of sales targetsprofessional developmentstrategic roleclient sensitivitycross-functional collaborationcollaboration with Customer Supportfield touchpointscommunication

Industry & Role

Industry SaaS

Job Function Lead SLED & Federal account management teams to drive retention, expansion, and upsell revenue growth for a cloud-based cybersecurity platform

Role Subtype General Manager

Keywords for Your Resume

ManagerPublic Sector Account Management (SLED & FED) NewPublic Sector Account ManagementSLEDStateLocaland Education (SLED)Federal (FED)Account Managementrenewalsexpansionsupsellsrevenue growthrevenue retentioncustomer renewal engineincremental bookingssubscription expansionupselladd-on portfolio productsTier 1client relationshipscustomer onboardingcloud-based cybersecurity platform

Deal Breakers

Must be able to lead and manage SLED & FED Account Managers, Must be accountable for renewals, expansions, and upsells driving revenue growth

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Manager, Public Sector Account Management (SLED & FED) New

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