Position Details

Type Not Specified

Experience lead

Exp. Years 8+ years

Education Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Category Software Engineering

About this role

Manager-level software engineering role leading delivery and sustainment of Disney's contact center platforms, with hands-on coding and cross-geo leadership.

Key Responsibilities

Strategic implementation of contact center roadmap
Roadmap partnership
Data cloud integration
GenAI rollout
People-first leadership

Technical Overview

Full-stack experience with Java/JavaScript, modern web frameworks, Salesforce integration, and public cloud platforms; strong Agile and GenAI focus.

Ideal Candidate

The ideal candidate is a senior/lead software engineer with 8+ years in software development and 3+ years in people leadership, strong expertise in Java/JavaScript stack, Salesforce data/cloud integrations, and hands-on cloud experience across AWS/Azure/GCP.

Must-Have Skills

8+ years software engineering experience3+ years leadership/managementData Integration: Salesforce Service Cloud to Salesforce Data CloudLocal presence: onsite in OrlandoFLJavaJavaScriptNode.jsHTML/CSSAngularReactNext.jsPublic cloud experience: AWSAzureGCPAgile Mastery: Scrum/Kanban and TDD

Nice-to-Have Skills

Salesforce ApexSalesforce Service Cloud experienceSalesforce TriggersFlowsGenAI features in live environmentClaude CodeCursorCodexMulti-Site Operations

Tools & Platforms

SalesforceSalesforce Service CloudSalesforce Data CloudAmazon Web ServicesMicrosoft AzureGoogle Cloud PlatformDockerKubernetesTerraformApache KafkaKinesis

Required Skills

8+ years software engineeringSalesforce Service CloudSalesforce Data CloudJavaJavaScriptNode.jsHTML/CSSAngularReactNext.jsAWSAmazon Web ServicesAzureGoogle Cloud PlatformScrumKanbanTDD

Hard Skills

JavaJavaScriptNode.jsHTML/CSSAngularReactNext.jsSalesforce Service CloudSalesforce Data CloudAmazon Web ServicesAWSMicrosoft AzureAzureGoogle Cloud PlatformGCPScrumKanbanTest-Driven DevelopmentTDD

Soft Skills

LeadershipMentoringCross-team collaborationStrategic thinkingCommunication

Industry & Role

Industry Media

Job Function Lead software engineering for Disney contact center platforms

Role Subtype Lead Software Engineer

Tech Domains Java, JavaScript, Node.js, HTML/CSS, Angular, React, Next.js, Salesforce Service Cloud, Salesforce Data Cloud, Amazon Web Services, Microsoft Azure, Google Cloud Platform, Docker, Kubernetes, Terraform

Keywords for Your Resume

manager software engineeringlead software engineersoftware engineeringsalesforce service cloudsalesforce data cloudgenaiai mlapexjavajavascriptnode.jshtml/cssangularreactnext.jsawsamazon web servicesazuregcpscrumkanbantddon-siteorlandobachelors degreedata integrationsalesforcedocker

Deal Breakers

On-site Orlando presence required, 8+ years of software engineering experience, 3+ years of leadership experience

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Manager - Software Engineering

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