Position Details

Type Full-Time

Experience mid

Exp. Years Mid-level

Education Not specified

Category IT Support & Helpdesk

About this role

This role leads a team of solution consultants supporting partners, combining technical expertise with strategic problem-solving to ensure partner success and product feedback.

Key Responsibilities

Set operational objectives
Supervise support and professional colleagues
Provide technical guidance and training
Collaborate with product management
Support strategic accounts

Technical Overview

Focuses on SaaS solutions, technical enablement, partner support, and team leadership within a remote environment.

Ideal Candidate

The ideal candidate is a mid-level solution consulting professional with strong leadership skills, technical expertise in SaaS platforms, and experience supporting technology partners. They excel in guiding teams, providing technical training, and driving partner success.

Must-Have Skills

Team supervisionTechnical guidanceProduct expertiseCustomer supportMentoring

Nice-to-Have Skills

Partner managementTechnical trainingPolicy developmentFeedback analysis

Tools & Platforms

ConnectWiseProduct Management tools

Required Skills

Team supervisionTechnical guidanceProduct expertiseCustomer supportMentoring

Hard Skills

Technical leadershipTeam supervisionProduct expertiseStrategic problem-solvingCustomer supportTechnical enablementTrainingPartner successFeedback managementPolicy adherence

Soft Skills

LeadershipCommunicationCollaborationProblem-solvingMentoringStrategic thinkingCustomer focus

Industry & Role

Industry SaaS

Job Function Lead solution consulting team to support partners and improve product adoption

Keywords for Your Resume

Solution ConsultingTechnical guidancePartner successConnectWiseProduct expertiseTeam supervisionTechnical enablementTrainingCustomer supportPolicy adherenceStrategic problem-solvingMentoringSupport and support supportSupport policiesSupport procedures

Deal Breakers

Lack of team leadership experience, No experience with SaaS or ConnectWise, Inability to work remotely, Poor communication skills

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Manager, Solution Consulting

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