✦ Luna Orbit — Sales & Business Development

Manager, Solutions Engineering (LATAM & Partnerships)

at Intercom

📍 San Francisco, California Onsite Posted March 19, 2026
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Position Details

Type Full-Time
Experience lead
Exp. Years Not specified
Education Not specified
Category Sales & Business Development

About this role

This role leads the Solutions Engineering team at Intercom, focusing on AI customer support solutions, customer engagement, and go-to-market strategies. The leader will work closely with sales and product teams to deliver tailored technical solutions.

Key Responsibilities

  • Define and evolve GTM strategy
  • Lead and coach SE team
  • Support complex sales cycles
  • Serve as technical advisor
  • Build solution frameworks

Technical Overview

The technical environment involves AI customer service platforms, solution architecture, PoCs, demos, and scalable frameworks for customer support. The role requires collaboration with product, engineering, and sales teams.

Ideal Candidate

The ideal candidate is a senior solutions engineering leader with extensive experience in AI-driven customer support platforms, solution architecture, and team leadership. They possess strong strategic and technical skills to drive customer transformation and scalable solutions.

Must-Have Skills

Solutions EngineeringSolution ArchitecturesCustomer EngagementTechnical GuidanceDemo Delivery

Nice-to-Have Skills

AI Customer ServicePoCsVertical SolutionsGTM StrategyCustomer Success

Tools & Platforms

AI PlatformsCustomer Support SuiteDemo Tools

Required Skills

Solutions EngineeringSolution ArchitecturesCustomer SuccessAI Customer ServicePoCsTechnical GuidanceDemo DeliveryCustomer EngagementVertical solutionsGTM

Hard Skills

Solutions EngineeringSolution ArchitecturesCustomer SuccessAI Customer ServicePoCsTechnical GuidanceDemo DeliveryCustomer EngagementVertical-specific SolutionsGTM (Go-to-Market)

Soft Skills

LeadershipStrategic ThinkingCollaborationCommunicationProblem-solvingCustomer ObsessionCoachingTeam Building

Industry & Role

Industry SaaS
Job Function Lead solutions engineering efforts to support AI customer service platforms and customer transformation initiatives.
Role Subtype Solutions Engineering Lead

Keywords for Your Resume

Solutions EngineeringSolution ArchitecturesCustomer SuccessAI Customer ServicePoCsTechnical GuidanceDemo DeliveryCustomer EngagementVertical solutionsGTMLeadershipTeam coachingCustomer transformationAI platformCustomer supportCustomer engagement

Deal Breakers

Lack of solutions engineering experience, No leadership experience, No experience with AI customer support, Unwillingness to work onsite in San Francisco

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