✦ Luna Orbit — Engineering (Non-Software)

Manager, Solutions Engineering (Mid-Market & Enterprise)

at Intercom

📍 San Francisco, California Onsite Posted March 19, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Engineering (Non-Software)

About this role

Mid-level Solutions Engineer leading solution architecture and technical guidance for AI customer service platforms at Intercom.

Key Responsibilities

  • Design solutions
  • Lead technical guidance
  • Support product integrations
  • Enhance customer experience
  • Collaborate with sales and product teams

Technical Overview

Focus on solution architecture, AI integration, customer experience, and technical leadership within SaaS environment.

Ideal Candidate

The ideal candidate is a mid-level solutions engineer with expertise in solution architecture, customer experience, and technical leadership, capable of supporting AI customer service platforms.

Must-Have Skills

Solution ArchitectureTechnical LeadershipCustomer ExperienceTechnical GuidanceSales Support

Nice-to-Have Skills

AICustomer ServiceProduct IntegrationVertical Solutions

Tools & Platforms

CRMSalesforceAI platforms

Required Skills

Solution ArchitectureTechnical LeadershipCustomer ExperienceTechnical GuidanceSales Support

Hard Skills

Solution ArchitectureTechnical LeadershipAI Customer ServiceCustomer ExperienceProduct IntegrationTechnical GuidanceSales SupportVertical Solutions

Soft Skills

LeadershipStrategic ThinkingCommunicationCustomer FocusCollaborationProblem-solving

Industry & Role

Industry SaaS
Job Function Design and support scalable customer solutions with technical leadership
Role Subtype Solutions Engineer
Tech Domains Salesforce, AI platforms

Keywords for Your Resume

Solutions EngineerSolution ArchitectureTechnical LeadershipCustomer ExperienceProduct IntegrationTechnical GuidanceSales SupportAI Customer ServiceCustomer SatisfactionOnsiteSan FranciscoCRMSalesforceAIsolutions engineersolution architecturetechnical leadershipcustomer experienceproduct integrationtechnical guidancesales supportai customer servicecustomer satisfactiononsite

Deal Breakers

Lack of experience in solution architecture, No background in AI or customer service solutions, Location outside supported regions

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