Position Details
About this role
This role involves leading a technical account management team, supporting enterprise clients with identity and security solutions, and ensuring customer success through technical expertise and leadership.
Key Responsibilities
- Manage TAM team
- Support enterprise clients
- Ensure customer satisfaction
- Mentor team members
- Drive technical support excellence
Technical Overview
Focuses on identity and access management, security protocols, customer support, and team leadership within a SaaS environment.
Ideal Candidate
The ideal candidate is a technically skilled manager with experience in identity solutions and security, capable of leading support teams, mentoring staff, and ensuring high customer satisfaction in an onsite environment.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No support team management experience, Unwilling to work onsite in Bellevue or Chicago, Lack of identity or security background
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile