Position Details

Salary $128K – $204K USD / year

Type Full-Time

Experience lead

Exp. Years 10+ years

Category Operations & Logistics

About this role

Manager of Transaction Management leading Zillow Home Loans TM team to execute post-close transactions across agency and whole loan sales, coordinating with cross-functional groups to reduce defects and investor suspense.

Key Responsibilities

Lead, coach, and develop the TM team
Manage pipeline and investor interactions
Recruit and onboard new team members
Oversee end-to-end TM lifecycle
Collaborate with Product, Data, and Engineering on automation and dashboards

Technical Overview

Operational leadership with data-driven processes, automation, and cross-functional collaboration; familiarity with loan origination systems and investor portals; emphasis on KPI tracking.

Ideal Candidate

Ideal candidate is a senior operations leader with 10+ years in mortgage originations or secondary marketing, strong knowledge of agency delivery and post-close processes, and proven ability to manage a remote, data-driven TM team.

Must-Have Skills

None listed

Required Skills

mortgage originationssecondary marketingpost-closeloan deliveryagency requirementsFannie MaeFreddie MacGinnie Maewhole loaninvestor suspensecapital marketsEncompassExcelSQLDataBricksBI toolsAirTableautomation

Soft Skills

LeadershipCommunicationCollaborationProblem-solvingAnalytical thinking

Industry & Role

Industry Finance & Insurance

Job Function Lead the Transaction Management team to ensure timely post-close processing and investor deliverables

Role Subtype Operations Manager

Keywords for Your Resume

transaction managementtmmortgage originationssecondary marketingpost closingloan deliveryagency requirementsfannie maefreddie macginnie maewhole loaninvestor suspensecapital marketsexcelsqltableaupower biairtableautomationdata dashboardsremoteleadershipFannie MaeFreddie MacGinnie MaeExcel

Deal Breakers

Less than 10 years mortgage operations experience, No experience with agency delivery or post-close processes, Inability to work remotely

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Manager, Transaction Management

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