Position Details

Type Not Specified

Experience mid

Exp. Years 2-4 years (minimum stated for IT experience)

Education High school diploma or G.E.D. equivalent; or 2-year degree; or 4-year degree in Information Technology, Computer Science, or related major

Category IT Support & Helpdesk

About this role

The IT Manager ensures the property IT environment supports business goals safely, securely, and effectively. The role includes managing technology needs within budget, planning upgrades, coordinating vendors, and maintaining compliance and security risk escalation.

Key Responsibilities

Manage technology needs within budget targets
Assist with CAPEX and operating budget input and ROI estimates
Analyze and assess current IT landscape for upgrades and improvements
Verify compliance with Marriott International Policies (MIPs) and implement solutions
Order equipment and coordinate vendor invoices; conduct inventories and secure technology assets

Technical Overview

This role focuses on property IT infrastructure and hardware support, including repairs, installations, maintenance, inventorying applications and hardware, and documenting/ escalating security risks. It also supports CAPEX planning, technology upgrade assessment, and disaster recovery/business continuity related to technology.

Ideal Candidate

The ideal candidate is an IT Manager with 2+ years of Information Technology experience who can ensure the property IT landscape supports business goals safely, securely, and effectively. They are comfortable analyzing current infrastructure, planning technology upgrades and CAPEX, and coordinating vendor invoices and contract compliance while maintaining asset security and escalating risk through Marriott International Policies (MIPs).

Must-Have Skills

2-4 years' experience in Information TechnologyHigh school diploma or G.E.D. equivalentAbility to verify that property IT solutions meet the needs of guestsassociatesowners and property leadersManage technology needs within budget targets

Nice-to-Have Skills

Prior hospitality system-related experienceprofessional certifications desired

Required Skills

Information TechnologyComputer ScienceIT landscape analysistechnology upgradescapital expenditures (CAPEX)budgetary proposalsvendor invoicesinventory of applications and hardwaresecurity risk documentationvendor contracts compliancedisaster recoverybusiness continuity

Hard Skills

Information TechnologyComputer ScienceIT landscape analysistechnology upgradesIT solutions evaluationsecurity risk documentationvendor contract compliancecapital expenditures (CAPEX)budgetary proposalsinventory of applications and hardwareasset securitydisaster recoverybusiness continuity

Soft Skills

customer servicewritten proposalsoral presentationsstatus reportingvendor management escalation supportresponding to inquiriescollaborationwritten and/or oral communicationcompliance awareness

Industry & Role

Industry Hospitality

Job Function Manage property-level IT infrastructure needs, upgrades, vendor coordination, and compliance/security.

Role Subtype Technical Support Specialist

Tech Domains ITSM / ServiceNow

Keywords for Your Resume

Market Information Technology ManagerIT ManagerInformation TechnologyComputer ScienceIT landscapetechnology upgradescapital expenditures (CAPEX)budgetIT discrepanciesvendor managementvendor invoicesinventoryapplications and hardwaretechnology assets securedsecurity risksMarriott International Policies (MIPs)disaster recoverybusiness continuityguestassociatesownersproperty leaders

Deal Breakers

Must meet the stated minimum education/experience pathway (High school/GED with 2-4 years IT, or 2-year degree with 2 years, or 4-year degree in IT/Computer Science or related)

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