Position Details

Salary $131K – $262K USD / year

Type Full-Time

Experience mid

Exp. Years 5+ years

Education Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Category Sales & Business Development

About this role

Zoom is seeking a Mass Market Solutions Engineer to help customers understand and adopt Zoom’s platform, focused on unified communications and contact center technologies. You will design solutions, conduct demos and POCs, support RFQ/RFP responses, and translate customer problems into business and technical outcomes.

Key Responsibilities

Design next generation communication solutions for Zoom customers
Conduct demonstrations and POCs (proof of concept)
Translate customer problems into technical solutions and business outcomes
Prepare responses to RFQ/RFPs
Assist in the scoping of professional services engagements

Technical Overview

This is a solutions-engineering and technical pre-sales style role centered on Zoom’s SaaS collaboration capabilities (Meetings, Video, Voice, Contact Center) and ISV integrations. The role requires experience with UCaaS/CCaaS, running demonstrations and proof of concept evaluations, and supporting the solution sales cycle.

Ideal Candidate

The ideal candidate has 5+ years of technical experience in SaaS collaboration environments, with direct exposure to UCaaS and/or CCaaS. They can run demos and POCs for Zoom, translate customer needs into solutions, and communicate complex concepts to both technical and business stakeholders through the solution sales cycle.

Must-Have Skills

5+ years of technical experience in SaaS technologiesSaaS Collaboration SalesCustomer Successor Tech Support experience (i.e. conferencingvoiceUCaaSCCaaS)Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiencesUnderstanding of solution sales and the sales cycleTypically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Nice-to-Have Skills

Knowledge of traditional voice communications systems and applicationsExperience in customer facing technical role is preferred

Tools & Platforms

ZoomMicrosoftAmazonRingCentral8x8Cisco

Required Skills

Zoom PlatformSaaSSaaS Collaboration SalesCustomer SuccessTech SupportconferencingvoiceUCaaSCCaaSunified communicationscontact center technologiesdemonstrationsPOCs (proof of concept)RFQ/RFPssolution salessales cycleprofessional services engagementsISV integrationsMeetingsVideoVoiceContact CenterAI-poweredMicrosoftAmazonRingCentral8x8Cisco

Hard Skills

Zoom PlatformSaaSSaaS Collaboration SalesCustomer SuccessTech SupportconferencingvoiceUCaaSCCaaSsolution salessales cycledemonstrationsPOCs (proof of concept)RFQ/RFPsprofessional services scopingunified communicationscontact center technologiesMeetingsVideoVoiceContact CenterISV integrationsMicrosoftAmazonRingCentral8x8CiscoAI-poweredcommunication solutions

Soft Skills

strong communication skillsgrowth mindseteager to learnability to communicate complex technical concepts clearlycross-functional relationship buildingcross-functional collaborationflexibilityadaptability

Industry & Role

Industry SaaS

Job Function Deliver technical solutions engineering and pre-sales support for Zoom’s mass market collaboration offerings

Role Subtype Pre-Sales Engineer

Tech Domains VoIP / Unified Communications, Cisco Networking, Amazon Web Services

Keywords for Your Resume

Mass Market Solutions EngineerSolutions EngineerZoom PlatformZoomSaaSSaaS Collaboration SalesCustomer SuccessTech SupportconferencingvoiceUCaaSCCaaSunified communicationscontact center technologiesdemonstrationsPOCs (proof of concept)proof of conceptRFQ/RFPssolution salessales cycleprofessional services engagementsISV integrationsMeetingsVideoContact CenterMicrosoftAmazonRingCentral8x8Cisco

Deal Breakers

5+ years of technical experience in SaaS technologies, Relevant UCaaS/CCaaS or conferencing/voice/SaaS collaboration tech support or customer success experience, Must be able to communicate complex technical concepts clearly

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