✦ Luna Orbit — Customer Success & Support

Member Outreach Specialist, D2Me

at Devoted Health

📍 Remote, US Hybrid 💰 $19 – $22 USD / year Posted March 31, 2026
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Position Details

Salary $19 – $22 USD / year
Type Full-Time
Experience entry
Exp. Years 1+ years
Education Bachelor's degree in IT, Computer Science, or a related field, or equivalent work experience
Category Customer Success & Support

About this role

Helpdesk specialist provides first-level IT support for internal users, troubleshooting hardware/software/network issues, and guiding end users through IT processes in a hybrid Denver-based environment.

Key Responsibilities

  • Provide first-level technical support
  • Prioritize tickets
  • Troubleshoot remotely/in-person
  • Set up desktops/laptops/peripherals
  • Deploy software updates and document solutions

Technical Overview

Supports Windows/macOS/mobile OS across devices; uses Jira/ServiceNow/Zendesk for ticketing; remote troubleshooting and onboarding are part of daily work.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with 1+ year experience, strong troubleshooting skills, and familiarity with Jira/ServiceNow/Zendesk, able to work hybrid from Denver.

Must-Have Skills

1+ years of experience in IT supporthelpdeskor a similar roleStrong knowledge of troubleshooting hardwaresoftwareand network issuesExperience with helpdesk ticketing systems and support tools (i.e.JiraServiceNowZendesk)Bachelor's degree in ITComputer Scienceor a related fieldor equivalent work experience requiredFamiliarity with WindowsmacOSand mobile operating systems

Nice-to-Have Skills

Excellent problem-solving skillsStrong customer service orientationExperience onboarding new employeesOffice productivity tools experience

Tools & Platforms

JiraServiceNowZendesk

Required Skills

1+ years IT supporttroubleshooting hardware/software/network issuesJira/ServiceNow/ZendeskWindows/macOS/mobile OSticketing systems

Hard Skills

Customer serviceCall centerHealthcare experienceWindowsmacOSMobile operating systemsJiraZendeskServiceNowTicketing systemsRemote troubleshooting

Soft Skills

EmpathyCommunicationTime managementAttention to detailTeamworkAdaptability

Industry & Role

Industry Healthcare & Medical
Job Function Deliver timely IT helpdesk support to internal users and maintain IT systems reliability
Role Subtype Desktop Support
Tech Domains Windows, macOS, Mobile operating systems, Jira, ServiceNow, Zendesk

Keywords for Your Resume

helpdeskit supportremotewindowsmacosmobile operating systemsjiraservicenowzendeskticketing systemtroubleshootingdesktop supportit operationsonboardingend user supportdata entryremote troubleshootingemployee onboarding

Deal Breakers

No 1+ year IT support experience, No experience with ticketing tools, Inability to work hybrid in Denver

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