Position Details

Salary $19 – $22 USD / year

Type Full-Time

Experience entry

Exp. Years 1+ years

Education Not specified

Category Customer Success & Support

About this role

Member Outreach Specialist helps Devoted Health members navigate plan benefits, educate them on clinical programs, and schedule appointments via inbound/outbound calls and SMS.

Key Responsibilities

Member engagement & education: 70+ outbound calls/SMS daily
Needs assessment & resolution
Meet productivity goals
Build rapport with members
Cross-train on multiple programs

Technical Overview

Role relies on digital platforms for member engagement, data entry, and CRM-based documentation; remote support and mobile device usage are common.

Ideal Candidate

The ideal candidate is a healthcare-focused MOS with 1+ years in high-volume customer service, fluent in English and Spanish, and comfortable working a flexible remote schedule to educate members and schedule care.

Must-Have Skills

1+ years of experience in a high-volume customer-serving role1+ years experience in healthcare setting highly preferredProfessional fluency in both English and Spanish—written and oralAbility to work a flexible scheduleEmpathetic communication

Nice-to-Have Skills

Contact or Call Center experienceHealth insurance experience (Medicare Advantage a plus)Healthcare experience (schedulingbenefits and medical terminology a plus)

Required Skills

1+ years in high-volume customer servicehealthcare experiencebilingual English and Spanishempathetic communicationschedulingCRM familiarity

Hard Skills

Customer serviceCall centerHealthcare experienceSpanish language proficiencyEmpathetic communicationProactive problem-solvingData entryCRM familiarityScheduling appointmentsDigital platformsMobile devicesRemote support

Soft Skills

EmpathyCommunicationTime managementAttention to detailTeamworkAccountabilityAdaptability

Industry & Role

Industry Healthcare & Medical

Job Function Serve as the primary liaison to Devoted Health members, educating them on clinical programs and benefits and scheduling appointments

Role Subtype Customer Support Specialist

Keywords for Your Resume

member outreach specialistd2medevoted to mehealthcaremedicare advantagecustomer servicecall centerhigh-volumeoutbound callsinbound callsneeds assessmentappointment schedulingempathybilingual english and spanishremotefull-timedata entrydigital platformscrmdocumentationhealthcare experience

Deal Breakers

No 1+ year experience in high-volume customer service, No healthcare experience, Not fluent in English and Spanish

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Member Outreach Specialist, D2Me (Bilingual - Spanish)

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