Position Details

Type Part-Time

Experience entry

Exp. Years 1 year

Education High School Diploma or equivalent

Category Customer Success & Support

About this role

Part-time Member Support Specialist at Eleanor Health to manage inbound inquiries and resolve non-clinical member needs in a remote healthcare environment.

Key Responsibilities

Effectively manage inbound calls and provide accurate, timely resolution
Communicate with community members and internal stakeholders
Identify and troubleshoot member issues
Escalate as needed to Market Operations
Navigate multiple systems effectively

Technical Overview

Utilizes G-Suite, Salesforce, Vonage, Athena, Monday, and OpsHub to manage inquiries, track interactions, and achieve resolution; remote operational performance focus.

Ideal Candidate

The ideal candidate is a healthcare-focused member support specialist with strong communication and problem-solving skills, able to resolve non-clinical inquiries via a one-call resolution approach in a remote, high-volume environment.

Must-Have Skills

Minimum of one year of experience in a healthcare environmentAbility to work 20-25 hours per weekStrong communication and problem-solving skillsProficiency with the listed systems (G-SuiteSalesforceVonageAthenaMondayOpsHub)

Nice-to-Have Skills

Behavioral health or SUD/OUD experienceManaged care knowledge

Tools & Platforms

SalesforceG-SuiteVonageAthenaMondayOpsHub

Required Skills

inbound callsnon-clinical inquiriesone-call resolutionhealthcare environment experienceg-suitesalesforcevonageathenamondayopshubremote workhigh-volume

Hard Skills

G SuiteSalesforceVonageAthenaMondayOpsHubinbound callsnon-clinical inquiriesone-call resolutionremote work

Soft Skills

clear communicationprofessionalismmultitaskingindependenceteam collaboration

Industry & Role

Industry Healthcare & Medical

Job Function Deliver high-quality, remote member support for Eleanor Health's community members.

Keywords for Your Resume

member supportremotehealthcarebehavioral healthsubstance use disorderSUDopioid use disorderg-suitesalesforcevonageathenamondayopshubinbound inquiriesone-call resolutionhigh-volumepart-timecustomer serviceest

Deal Breakers

Lack of healthcare or behavioral health experience, Inability to commit to 20-25 hours per week, No US work authorization

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Member Support Specialist (Part-Time)

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