Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

The Membership Clerk processes member sign-ups, renewals, and added cards while providing guidance on membership, warehouse, and credit programs. The role also assists members with item availability and issues replacement and temporary cards, including keying credit applications.

Key Responsibilities

Process member sign-ups, renewals and added cards
Instruct members and potential members about membership, warehouse and credit programs
Assist members regarding item availability
Issue replacement and temporary cards
Key credit applications and provide high level of member service

Technical Overview

This role is customer service focused and includes administrative processing of membership and card requests, plus keying credit applications. A computer is implied for processing tasks, but no specific software tools are named.

Ideal Candidate

The ideal candidate is an entry-level customer-facing associate who can accurately process Costco membership sign-ups, renewals, and added cards. They provide high-quality member service by explaining membership/warehouse/credit programs, assisting with item availability questions, and handling replacement and temporary cards plus credit applications.

Must-Have Skills

Processes member sign-upsrenewals and added cardsInstructs members and potential members about membershipwarehouse and credit programsAssists members regarding item availabilityIssues replacement and temporary cardsKeys credit applicationsProvides a high level of member service

Tools & Platforms

Computer

Required Skills

member sign-upsmember renewalsadded cardsmembershipwarehouse programscredit programsitem availabilityreplacement cardstemporary cardscredit applicationsmember servicecustomer service

Hard Skills

Processes member sign-upsProcesses member renewalsAdds member cardsInstructs members and potential members about membershipInstructs members and potential members about warehouse programsInstructs members and potential members about credit programsAssists members regarding item availabilityIssues replacement cardsIssues temporary cardsKeys credit applicationsMember service

Soft Skills

High level of member serviceCustomer serviceCommunicationProblem-solvingAccuracyProfessionalism

Industry & Role

Industry Retail

Job Function Manage Costco membership transactions and provide high-quality member support.

Role Subtype Customer Service Rep

Keywords for Your Resume

Membership Clerkmember sign-upsmember renewalsadded cardsmembershipwarehouse programscredit programsitem availabilityreplacement cardstemporary cardscredit applicationsmember servicecustomer servicemember supportkeys credit applicationsretailCostcocommunicationaccuracyproblem-solvinghigh level of member service

Deal Breakers

Must be able to process member sign-ups, renewals and added cards, Must be able to issue replacement and temporary cards and key credit applications

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile