✦ Luna Orbit — ERP & CRM Systems

Mgr, IT - Service Delivery - SAP

at Entergy

📍 The Woodlands, Texas, United States Hybrid Posted April 05, 2026
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Position Details

Type Not Specified
Experience lead
Exp. Years 5+ years
Education Bachelor's degree in Computer Science, MIS, Engineering, or a related technical field (advanced degree preferred)
Category ERP & CRM Systems

About this role

Mgr, IT - Service Delivery, SAP leads SAP ISU and M2C-related service delivery initiatives within Entergy's utility customer service portfolio, coordinating with vendors, business stakeholders and IT teams.

Key Responsibilities

  • Lead and develop a team of Solution Architects, IT Consultants, and Business Analysts
  • Manage software contracts, renewals, and licensing
  • Partner with Program Managers, Service Delivery Managers, Enterprise Architecture, and vendor teams to deliver capabilities
  • Contribute to the creation and execution of application roadmaps
  • Build and maintain relationships with business stakeholders

Technical Overview

Oversees SAP-based application delivery and integration across Meter-to-Cash processes; manages budgets, vendor performance, and stakeholder communications; ensures lifecycle management and system reliability.

Ideal Candidate

The ideal candidate is a mid-to-senior SAP/ISU specialist with 5+ years in Meter-to-Cash, strong stakeholder management, and experience leading SAP-centric service delivery programs in energy/utilities.

Must-Have Skills

5-7+ years of experience in application developmentenhancementor operational supportExperience leading teams or directing work of technical personnel in SAP environmentsDemonstrated ability to manage projects and service delivery in outsourced or cosourced support modelsStrong communication and stakeholder-management skillsSolid understanding of SAP software development lifecyclemethodologiesand integration pointsExperience managing budgetsresource planningand vendor performance

Nice-to-Have Skills

Direct experience supporting MetertoCash systemsincluding SAP ISUStrong knowledge of M2C business processes within utilitiesFamiliarity with Entergy's operational landscape and corporate strategy

Tools & Platforms

SAPSAP ISUMeter-to-CashERP systemsVendor managementService DeliveryStakeholder management

Required Skills

SAPSAP ISUMeter-to-CashApplication lifecycle managementVendor managementService DeliveryStakeholder managementSAP SDLCBillingMeteringCustomer service applications

Hard Skills

SAPSAP ISUMeter-to-CashApplication lifecycle managementVendor managementService DeliveryStakeholder managementSAP SDLCBillingMeteringCustomer service applications

Soft Skills

leadershipcommunicationstakeholder managementteam coordinationbudget management

Industry & Role

Industry Energy
Job Function Lead SAP service delivery and M2C planning for Entergy's energy utility customer operations
Role Subtype SAP/ISU Manager
Tech Domains SAP, SAP ISU, Meter-to-Cash, ERP & PLM Systems

Keywords for Your Resume

mgr it service delivery sapsapsap isumeter-to-cashm2cservice deliveryvendor managementstakeholder managementsap sdlcbillingmeteringcustomer service applicationshybridthe woodlandsenter gyenergy

Deal Breakers

Bachelor's degree in CS, MIS, Engineering, or related field, 5-7+ years SAP/ISU experience, Experience leading SAP teams

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