✦ Luna Orbit — Executive & General Management

Mgr, PLADS Customer Care Center (Hybrid - Windsor, CT)

at Aflac

📍 Windsor, CT, US, 06095 Hybrid 💰 $80K – $110K USD / year Posted April 16, 2026
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Position Details

Salary $80K – $110K USD / year
Type Full-Time
Experience executive
Exp. Years 5 - 6 years of related work experience; 4 years in a supervisory/managerial capacity
Education Bachelor's Degree In business administration or a related field
Category Executive & General Management

About this role

Lead and manage the PLADS Customer Care Center in a hybrid role based in Windsor, CT. Own expertise in FMLA, Short Term Disability, and Long Term Disability claims processing while ensuring compliant, high-quality customer service.

Key Responsibilities

  • Serve customers and manage complex/sensitive issues
  • Process FMLA, Short Term Disability, and Long Term Disability claims
  • Apply budgeting and expense control
  • Manage performance and develop talent
  • Handle employee relations proactively

Technical Overview

Focuses on disability/leave claim processing and compliance with federal, state, and local regulatory requirements. Uses Windows-based software and Microsoft Outlook, and applies budgeting/expense control to manage departmental performance.

Ideal Candidate

The ideal candidate is an experienced customer care center leader with 4+ years in a supervisory/managerial capacity and strong experience processing disability-related claims, including FMLA, Short Term Disability, and Long Term Disability. They bring hands-on knowledge of budgeting/expense control and employee relations, with strong communication skills to partner effectively with senior management and customers.

Must-Have Skills

FMLAShort Term DisabilityLong Term Disabilityclaims processingknowledge of generally accepted accounting principles (GAAP)budgeting and expense controlemployee relationsWindows-based softwareMicrosoft Outlook

Nice-to-Have Skills

Broad knowledge of Aflac products/services and systems

Tools & Platforms

Windows-based softwareMicrosoft Outlook

Required Skills

FMLAShort Term DisabilityLong Term Disabilityclaims processingGroup Long Term DisabilityPremium WaiverLifebudgetingexpense controlemployee relationsWindows-based softwareMicrosoft Outlookpresentations

Hard Skills

managerial financial and budgeting conceptsfinancial and budgeting analysisFMLAShort Term DisabilityLong Term Disabilityclaims processingfederal regulatory requirementsstate regulatory requirementslocal regulatory requirementsGroup Long Term DisabilityPremium WaiverLifebudgeting and expense controlemployee relationsWindows-based softwareMicrosoft Outlook

Soft Skills

integrityeffective communicationinitiativedeveloping talentmanaging performanceself-developmentexcellent presentation skillsoral communicationwritten communicationinterpersonal communicationinteracting with senior managementcustomer servicesupporting changesupporting organizational goalsworking with diverse populations

Industry & Role

Industry Insurance
Job Function Lead and manage customer care operations with deep disability leave claims and compliance expertise
Role Subtype General Manager

Keywords for Your Resume

MgrManagerPLADS Customer Care CenterCustomer Care CenterhybridWindsorCTFMLAShort Term DisabilityLong Term Disabilityclaims processingGroup Long Term DisabilityPremium WaiverWindows-based softwareMicrosoft Outlookbudgetingexpense controlemployee relationspresentationsinterpersonal communicationssupervisorymanagerial capacityBachelor's Degree

Deal Breakers

Bachelor's Degree in business administration or a related field, 4 years in a supervisory/managerial capacity, Experience processing claims for FMLA, Short Term Disability, and/or Long Term Disability, Expertise in FMLA, Short Term Disability, and Long Term Disability (including regulatory requirements)

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