About this role
Lead Microsoft Dynamics 365 CRM and Copilot/AI functional delivery as a manager within a business application consulting team. You will manage teams and client accounts, architect solutions, oversee project lifecycles, and provide post-go-live support while coaching others to deliver high-quality outcomes.
Key Responsibilities
- Collaborate with Microsoft Dynamics 365 CE/F&O Technical Architects and clients for product implementations
- Lead teams for strategic planning, mentoring, and performance management
- Architect solutions and manage project lifecycles end-to-end
- Provide training and post-go-live support for seamless integration and utilization
- Address conflicts/issues with clients and stakeholders and escalate appropriately
Technical Overview
The role focuses on Microsoft Dynamics 365 CE or F&O implementations, integrating CRM solutions for client operational efficiency. It emphasizes solution architecture, project lifecycle management, and delivery support after go-live, coordinated with technical architects.
Ideal Candidate
The ideal candidate is a Microsoft Dynamics 365 CRM functional lead/manager with strong experience delivering CRM implementations, mentoring teams, and managing client accounts. They architect solutions, drive project planning through post-go-live support, and collaborate closely with Microsoft Dynamics 365 CE/F&O technical architects and clients. They bring leadership skills centered on coaching, performance management, and high-quality delivery.
Must-Have Skills
lead teams and manage client accountscoachmentorand manage performance to deliver on client expectationsarchitect solutionsmanage project lifecyclesprovide post-go-live supportcollaborate with Microsoft Dynamics 365 CE or F&O Technical Architects and clients to deliver quality product implementations
Nice-to-Have Skills
Use the review of work as an opportunity to deepen the expertise of team members
Tools & Platforms
Microsoft Dynamics 365 CEMicrosoft Dynamics 365Microsoft Dynamics CRMMicrosoft CRMF&OPwC
Required Skills
Microsoft Dynamics 365 CEMicrosoft Dynamics CRMCRM software solutionstraining and supportseamless integrationproject planningbudgetingexecutioncompletionstrategic planningmentoring junior staffclient accountssolution architectureproject lifecycle managementpost-go-live supportcoachingperformance managementconflict resolutionprofessional and technical standardsPwC code of conductindependence requirementsintegrity and authenticity
Hard Skills
Microsoft Dynamics 365 CEMicrosoft Dynamics 365Microsoft Dynamics CRMMicrosoft Customer Relationship Management (CRM)Microsoft Dynamics 365 CE Technical Architects collaborationMicrosoft Dynamics 365 CE or F&O Technical Architects collaborationMicrosoft Dynamics 365 F&OCRM software implementationMicrosoft CRM applicationsproject planningbudgetingproject executionproject completionstrategic planningsolution architectureproject lifecycle managementpost-go-live supportproduct implementationstraining and supportclient account managementconflict resolutionclient deliveryprofessional and technical standardsPwC code of conductindependence requirements
Soft Skills
leadershipcoachingmentoring junior staffperformance managementmotivationdevelop and inspire otherseffective mentoringdifficult conversationsclient communicationintegrityauthenticityescalation of issues where appropriatecross-functional collaborationteam leadership
Keywords for Your Resume
Microsoft D365 CRM + Copilot/AI Functional LeadManagerMicrosoft Dynamics 365 CEMicrosoft Dynamics 365 CE or F&O Technical ArchitectsMicrosoft Dynamics CRMMicrosoft CRMCRM software solutionstraining and supportseamless integrationproduct implementationsstrategic planningmentoring junior staffclient accountsproject lifecyclespost-go-live supportcoachingperformance managementbudgetingexecutioncompletionsolution architectureconflict resolutionescalatingPwC code of conductindependence requirementsintegrity and authenticitytechnology and innovation
Deal Breakers
Must demonstrate experience with Microsoft Dynamics 365 CE or F&O and Microsoft Dynamics CRM implementations, Must have leadership experience managing teams and client accounts
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