✦ Luna Orbit — ERP & CRM Systems

Microsoft Dynamics Systems Admin - Ambient Enterprises

at Ambient Enterprises

📍 Remote, US Remote 💰 $90K – $115K USD / year Posted April 16, 2026
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Position Details

Salary $90K – $115K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Bachelor’s degree in informatio (truncated; likely Bachelor's degree in information systems or similar)
Category ERP & CRM Systems

About this role

Ambient Enterprises is hiring a Microsoft Dynamics Trainer to lead training and functional support for Microsoft Dynamics CRM and Field Service across business units. The role develops training content, provides post go-live support and onboarding, and assists with functional testing of new features before rollout.

Key Responsibilities

  • Conduct training for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service
  • Develop and maintain training materials (user guides, tutorials, hands-on workshops)
  • Provide ongoing post go-live support and troubleshooting with hyper-care
  • Support onboarding of new employees to ensure Dynamics proficiency
  • Assist with functional testing of new features and document observations for IT feedback

Technical Overview

You will support Microsoft Dynamics CRM and Microsoft Dynamics Field Service training delivery (remote and on-site) while performing system functional testing on new updates. You will document observations and provide feedback to IT on usability and process improvements, plus support users with troubleshooting and hyper-care post go-live.

Ideal Candidate

The ideal candidate is a Microsoft Dynamics Trainer with proven experience delivering user training for Microsoft Dynamics CRM and Field Service modules. They can build training materials (user guides, quick reference guides, hands-on workshops), provide hyper-care post go-live support, and perform functional testing with documented observations.

Must-Have Skills

Proven experience delivering user training for Microsoft Dynamics CRMField Serviceor similar platformsStrong background in developing training materialsincluding manualsquick reference guidesand workshop exercisesExcellent verbal and written communication skillsHands-on experience in user supporttroubleshootingand providing hyper-care post go-liveDemonstrated capability in conducting system functional testing and documenting observationsWillingness to travel extensively within the United States (~50% of the time)

Tools & Platforms

Microsoft Dynamics CRMMicrosoft Dynamics Field Service

Required Skills

Microsoft Dynamics CRMMicrosoft Dynamics Field Serviceuser trainingtraining materialsuser guidestutorialshands-on workshopspost go-live supportDynamics CRM navigationtroubleshooting inquirieshyper-care post go-liveonboardingfunctional testingsystem functional testingdocumenting observationsusabilityprocess improvementstravel

Hard Skills

Microsoft Dynamics CRMMicrosoft Dynamics Field Serviceuser training deliverytraining materials developmentuser guidestutorialshands-on workshopspost go-live supportDynamics CRM navigationtroubleshooting inquirieshyper-care post go-livefunctional testingsystem functional testingdocumenting observationsfeedback to ITfunctional testing documentationonboarding new employeessystem feature testingusability and process improvement feedback

Soft Skills

verbal communicationwritten communicationability to simplify complex system functionsproblem-solving mindsetuser experience focusoperational efficiency focusorganizational skillsattention to detailability to manage multiple training engagements independentlycollaboration with IT teamscollaboration with project managerscollaboration with business leaderstraining facilitation

Industry & Role

Industry Real Estate / Facilities / HVAC Services
Job Function Deliver Microsoft Dynamics CRM and Field Service training and functional support, including post go-live hyper-care and functional testing coordination.
Role Subtype Customer Success Manager
Tech Domains Salesforce

Keywords for Your Resume

Microsoft Dynamics TrainerMicrosoft Dynamics CRMField ServiceMicrosoft Dynamics Field Serviceuser trainingtraining materialsuser guidesquick reference guideshands-on workshopspost go-live supporthyper-caretroubleshootingDynamics CRM navigationonboardingfunctional testingsystem functional testingdocumenting observationsusabilityprocess improvementsremotetravel

Deal Breakers

Proven experience delivering user training for Microsoft Dynamics CRM and Field Service (or similar platforms), Hands-on experience providing hyper-care post go-live and troubleshooting, Willingness to travel extensively within the United States (~50% of the time)

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