✦ Luna Orbit — ERP & CRM Systems

Microsoft Dynamics Trainer - Ambient Enterprises

at Ambient Enterprises

📍 Remote, US Remote 💰 $90K – $115K USD / year Posted April 15, 2026
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Position Details

Salary $90K – $115K USD / year
Type Not Specified
Experience senior
Exp. Years Not specified
Education Bachelor’s degree in inform
Category ERP & CRM Systems

About this role

Ambient Enterprises is hiring a Microsoft Dynamics Trainer to lead training and functional support across teams using Dynamics CRM and Field Service. The role includes creating training materials, providing ongoing post go-live support, and assisting with functional testing of new features before rollout.

Key Responsibilities

  • Conduct training sessions for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service modules, both remote and on-site
  • Develop and maintain training materials, including user guides, tutorials, and hands-on workshops
  • Provide ongoing support post go-live, assisting users with Dynamics CRM and Field Service navigation and troubleshooting
  • Support onboarding of new employees to ensure proficiency in Microsoft Dynamics from day one
  • Assist with functional testing of new features and updates, providing feedback to IT on usability and process improvements

Technical Overview

The technical scope focuses on Microsoft Dynamics CRM and Microsoft Dynamics Field Service modules, including user navigation/troubleshooting support and post go-live hyper-care. The trainer will also perform functional testing on updates, document observations, and relay feedback to IT on usability and process improvements.

Ideal Candidate

The ideal candidate is an experienced Microsoft Dynamics CRM and Field Service trainer who can deliver sales, service dispatch, and administrative training both remotely and on-site. They combine strong training material development with hands-on post go-live support (troubleshooting and hyper-care) and can perform functional testing with documented observations.

Must-Have Skills

Proven experience delivering user training for Microsoft Dynamics CRMField Serviceor similar platformsStrong background in developing training materialsincluding manualsquick reference guidesand workshop exercisesExcellent verbal and written communication skillsHands-on experience in user supporttroubleshootingand providing hyper-care post go-liveDemonstrated capability in conducting system functional testing and documenting observationsWillingness to travel extensively within the United States (~50-75% of the time)

Tools & Platforms

Microsoft Dynamics CRMMicrosoft Dynamics Field Service

Required Skills

Microsoft Dynamics CRMMicrosoft Dynamics Field ServiceDynamics CRMField Serviceuser trainingtraining materials developmentuser guidestutorialshands-on workshopsuser supporttroubleshootinghyper-carefunctional testingsystem functional testingdocumenting observationssystem feature testinggo-live supportpost go-live supportfunctional testing feedback

Hard Skills

Microsoft Dynamics CRMMicrosoft Dynamics Field ServiceDynamics CRMField Serviceuser trainingtraining materials developmentuser guidestutorialshands-on workshopshands-on workshop exercisesuser supporttroubleshootinghyper-carefunctional testingsystem functional testingdocumenting observationssystem feature testinggo-live supportpost go-live supportfunctional testing feedback

Soft Skills

excellent verbal communication skillsexcellent written communication skillssimplifying complex system functions into clear instructionsproblem-solving mindsetfocus on user experience and operational efficiencyhighly organizedattention to detailmanage multiple training engagements independentlycollaborationgathering feedbackcross-functional alignment

Industry & Role

Industry SaaS
Job Function Train users and provide functional support for Microsoft Dynamics CRM and Field Service, including post go-live hyper-care and functional testing feedback.
Role Subtype Dynamics 365 Admin
Tech Domains ERP & CRM Systems

Keywords for Your Resume

Microsoft Dynamics TrainerMicrosoft Dynamics CRMMicrosoft Dynamics Field ServiceDynamics CRMField Serviceuser trainingtraining materialsuser guidestutorialshands-on workshopsworkshop exercisesmanualsquick reference guidesuser supporttroubleshootinghyper-carepost go-livego-livefunctional testingsystem functional testingdocumenting observationswillingness to travelUnited Statesverbal and written communicationsimplify complex system functionsattention to detailmanage multiple training engagements independently

Deal Breakers

Must have proven experience delivering user training for Microsoft Dynamics CRM and Field Service (or similar), Must have hands-on user support, troubleshooting, and hyper-care post go-live experience, Must be willing to travel extensively within the United States (~50-75% of the time)

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