Position Details

Type Not Specified

Experience mid

Exp. Years 4+ years

Education Bachelor's degree, or equivalent experience in related technical discipline

Category IT Support & Helpdesk

About this role

Supports ServiceNow platform development, configuration, and troubleshooting for federal clients, ensuring system performance, security, and integration.

Key Responsibilities

Configure and develop ServiceNow modules
Maintain CMDB and IT Asset Management
Implement integrations via APIs
Troubleshoot platform issues
Ensure system security and high availability

Technical Overview

Involves configuration and development within ServiceNow, including ITOM, CMDB, and Service Mapping modules. Utilizes JavaScript for scripting and API integrations.

Ideal Candidate

The ideal candidate is a mid-level ServiceNow developer with at least 4 years of experience in configuration and development, supporting ITOM and IT Asset Management modules. They possess strong troubleshooting skills, experience with ServiceNow integrations, and hold an active Secret Clearance.

Must-Have Skills

4 years of development experience with ServiceNowExperience with ServiceNow ITOMExperience with ServiceNow IT Asset ManagementExperience with ServiceNow Service MappingAbility to troubleshoot complex software issuesAbility to create and maintain API and data integrationsExperience with JavaScript

Nice-to-Have Skills

Experience with ServiceNow Event ManagementExperience with ServiceNow Certificate ManagementExperience with ServiceNow Service MappingExperience with ServiceNow workflowsExperience with ServiceNow UI formsExperience with ServiceNow notificationsExperience with ServiceNow reports

Tools & Platforms

ServiceNowITOMServiceNow IT Asset ManagementServiceNow Service MappingJavaScript

Required Skills

ServiceNowITOMConfigurationCMDBIT Asset ManagementService MappingAPIData integrationJavaScriptTroubleshooting

Hard Skills

ServiceNowITOMConfigurationDevelopmentCMDBIT Asset ManagementEvent ManagementCertificate ManagementService MappingAPIData integrationJavaScriptWorkflowsUI formsFieldsNotificationsReportsGaugesService catalog

Soft Skills

CommunicationCollaborationTechnical troubleshootingProblem-solvingTeamworkAdaptability

Certifications

Required

Active Secret Clearance

Industry & Role

Industry Government/Public Sector, SaaS

Job Function ServiceNow platform configuration, development, and support for enterprise clients

Clearance & Visa

Clearance Required Secret Clearance

Keywords for Your Resume

ServiceNow DeveloperServiceNow platformITOMConfigurationCMDBIT Asset ManagementEvent ManagementCertificate ManagementServiceNow Service MappingAPIData integrationJavaScriptWorkflowsUI formsFieldsNotificationsReportsGaugesService catalogTroubleshootingSecurity standardHigh availability

Deal Breakers

No active Secret Clearance, Less than 4 years of ServiceNow development experience, Lack of experience with ServiceNow ITOM or CMDB

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Mid Level ServiceNow Developer (Secret Clearance)

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