✦ Luna Orbit — IT Support & Helpdesk

Mid-Level UX/UI Developer - Contractor - Remote

at Kforce

📍 San Antonio, TX Remote Posted March 21, 2026
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Position Details

Type Contract
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This remote role involves providing technical support, managing incident tickets, and troubleshooting basic issues for non-technical users in a high-volume environment.

Key Responsibilities

  • Answer inbound support calls
  • Create and document incidents in ServiceNow
  • Perform basic troubleshooting
  • Escalate incidents appropriately
  • Adhere to support procedures

Technical Overview

Supports IT service desk functions remotely using ServiceNow, handling incident intake, troubleshooting password resets, access issues, and documenting activities.

Ideal Candidate

The ideal candidate is an entry-level remote IT support professional experienced with ServiceNow, capable of managing high-volume support tickets and supporting non-technical users effectively.

Must-Have Skills

IT Service Desk or Help Desk backgroundExperience supporting non-technical usersPrevious hands-on experience using ServiceNowAbility to work effectively in a high-volume support environmentClear written communication and documentation skills

Tools & Platforms

ServiceNow

Required Skills

IT supportHelp DeskServiceNowincident managementtroubleshootingcustomer supportticketing systempassword resetsaccess issuesdocumentation

Hard Skills

ServiceNowIT Service DeskHelp DeskTroubleshootingTicketing systemsPassword resetsAccess issuesCustomer supportIncident managementEscalation procedures

Soft Skills

CommunicationCustomer focusDocumentation skillsProblem-solvingFast-paced environmentTeamwork

Industry & Role

Industry Not specified
Job Function Remote IT support and incident documentation in a help desk environment
Role Subtype Help Desk L1

Keywords for Your Resume

IT supportHelp DeskServiceNowticketing systemincident managementpassword resetsaccess issuescustomer supporthigh-volume supportdocumentationescalation procedurestroubleshootingcommunication skillsremotecontract

Deal Breakers

No experience with ServiceNow, Lack of Help Desk or IT support background, Inability to work remotely

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