✦ Luna Orbit — IT Support & Helpdesk

MSP Sr Technical Support

at Pavion

📍 Altamonte Springs, FL, US Remote Posted March 07, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support for fire, security, and communication systems, troubleshooting hardware, software, and network issues remotely or on-site, ensuring smooth operations.

Key Responsibilities

  • Troubleshoot hardware/software, Support Office 365, Manage user accounts, Support VOIP, Provide remote/on-site support

Technical Overview

Supports hardware, software, peripherals, and network connectivity, with experience in Office 365, VOIP, and Active Directory, supporting communication and security systems.

Ideal Candidate

The ideal candidate is a flexible IT support technician with experience troubleshooting hardware and software, supporting Office 365 and VOIP systems, and providing excellent customer service remotely or on-site.

Must-Have Skills

Troubleshoot hardware and softwareSupport Office 365Support VOIP systemsCreate and manage user accounts

Nice-to-Have Skills

Experience with firesecurityor communication systemsOn-site support experienceCustomer service excellence

Tools & Platforms

Office 365Microsoft OfficeVOIP systemsActive Directory

Required Skills

Troubleshoot hardwareTroubleshoot softwareOffice 365Microsoft OfficeVOIPActive DirectoryRemote supportOn-site support

Hard Skills

Hardware troubleshootingSoftware troubleshootingPeripherals supportNetwork connectivityOffice 365Microsoft OfficeVOIPActive DirectoryRemote supportOn-site support

Soft Skills

Customer serviceCommunicationProblem-solvingAttention to detailTeamwork

Industry & Role

Industry Security, Fire, Communications
Job Function Remote and on-site technical support for security and communication systems

Keywords for Your Resume

Hardware troubleshootingSoftware troubleshootingOffice 365Microsoft OfficeVOIPActive DirectoryRemote supportOn-site supportCustomer serviceCommunicationProblem-solvingTroubleshoot hardwareTroubleshoot softwareVOIP support

Deal Breakers

Lack of experience with Office 365 or Active Directory, No customer service skills, No remote or on-site support experience, Lack of troubleshooting skills

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