✦ Luna Orbit — IT Support & Helpdesk

MSP Technical Support

at Pavion

📍 Altamonte Springs, FL, US Remote 💰 $45K – $55K USD / year Posted March 19, 2026
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Position Details

Salary $45K – $55K USD / year
Type Not Specified
Experience mid
Exp. Years Entry
Education Not specified
Category IT Support & Helpdesk

About this role

Provides remote technical support for fire, security, and communication systems, troubleshooting hardware and software issues, and supporting user accounts.

Key Responsibilities

  • Troubleshoot hardware/software
  • Support security systems
  • Assist with user accounts
  • Remote troubleshooting
  • Support communication systems

Technical Overview

Supports fire alarm, security, communication, video surveillance, and access control systems, with experience in Office 365, SQL, and AV technologies.

Ideal Candidate

The ideal candidate is a remote IT support technician with basic experience in troubleshooting fire, security, and communication systems, familiar with Office 365, SQL, and AV technologies, with strong customer service skills.

Must-Have Skills

Troubleshoot hardware and software issuesSupport firesecurityand communication systemsAssist with user account administrationSupport Office 365 and phone systemsPerform remote troubleshooting

Nice-to-Have Skills

Experience with Microsoft ExchangeExperience with SQLExperience with AV technologies

Tools & Platforms

Office 365Remote access toolsMicrosoft ExchangeSQL

Required Skills

Fire alarm systemsSecurity systemsCommunication systemsVideo surveillanceAccess controlAV technologiestroubleshooting hardwaretroubleshooting softwareOffice 365Phone systemsMicrosoft ExchangeSQL

Hard Skills

Fire alarm systemsSecurity systemsCommunication systemsVideo surveillanceAccess controlAV technologiesTroubleshooting hardwareTroubleshooting softwareNetwork connectivityOffice 365Phone systemsMicrosoft ExchangeSQL

Soft Skills

customer serviceproblem-solvingattention to detailcommunicationteamwork

Industry & Role

Industry Security, Fire & Communications
Job Function Deliver frontline technical assistance for fire, security, and communication systems
Role Subtype Help Desk L1
Tech Domains Fire alarm systems, Security systems, Communication systems, Video surveillance, Access control, Microsoft 365

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

remotehelp deskit supportfire alarm systemssecurity systemscommunication systemsvideo surveillanceaccess controlAV technologiestroubleshooting hardwaretroubleshooting softwareoffice 365phone systemsmicrosoft exchangesqlcustomer serviceproblem-solvingattention to detailtroubleshootingremote support

Deal Breakers

Lack of troubleshooting experience, No familiarity with fire or security systems, Unwilling to work remotely, No customer service skills

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