About this role

Provide technical support and escalation for Microsoft 365 environments, manage tenant migrations, troubleshoot support tickets, and support virtualization solutions in a healthcare setting.

Key Responsibilities

Resolve support tickets
Manage tenant migrations
Support Microsoft 365 applications
Troubleshoot virtualization issues
Coordinate with IT help desk

Technical Overview

Support Microsoft 365 applications including SharePoint Online, Teams, OneDrive, and Viva Engage, perform tenant migrations, troubleshoot support tickets, and support virtualization and device integration in a remote healthcare IT environment.

Ideal Candidate

The ideal candidate is an IT support specialist with 1-2 years of experience supporting Microsoft 365 applications, capable of troubleshooting support tickets, managing tenant migrations, and supporting virtualization solutions in a healthcare environment.

Must-Have Skills

1-2 years of technical support experienceExperience with Microsoft 365 applicationsSupport ticket resolutionTenant migrationVirtualization support

Nice-to-Have Skills

Experience with Microsoft Power AutomateAutomation scriptingKnowledge of enterprise IT infrastructure

Tools & Platforms

Microsoft 365SharePoint OnlineMicrosoft TeamsOneDriveViva EngageServiceNowVirtualization solutions

Required Skills

Microsoft 365SharePoint OnlineMicrosoft TeamsOneDrive for BusinessViva EngageMicrosoft FormsPower AutomateMicrosoft FlowTenant migrationSupport ticket troubleshootingServiceNowVirtualization solutionsDevice integrationSupportTroubleshooting

Hard Skills

Microsoft 365SharePoint OnlineMicrosoft TeamsOneDrive for BusinessViva EngageMicrosoft FormsPower AutomateMicrosoft FlowTenant migrationSupport ticket troubleshootingServiceNowVirtualization solutionsDevice integrationWindows ServerNetworking

Soft Skills

Customer supportTroubleshootingCommunicationTeam collaborationTrainingDocumentationProblem-solving

Industry & Role

Industry Healthcare IT

Job Function IT support and system administration for Microsoft 365 and enterprise collaboration tools

Keywords for Your Resume

Microsoft 365SharePoint OnlineMicrosoft TeamsOneDrive for BusinessViva EngageMicrosoft FormsPower AutomateMicrosoft FlowTenant migrationSupport ticket troubleshootingServiceNowVirtualization solutionsDevice integrationSupportTroubleshooting

Deal Breakers

Lack of experience with Microsoft 365 support, No healthcare IT experience, Unable to work remotely

Need 16 years and USC and GC s Only Sr DevOps Engineer with migrating from Jenkins to Harness - rem

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