✦ Luna Orbit — IT Support & Helpdesk

.NET Production Support Developer with French (1st Level) - Shift Ready @MarshTech

at Marsh & McLennan

Hybrid Posted April 11, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 4-6 years
Education Not specified
Category IT Support & Helpdesk

About this role

.NET Production Support Developer (1st Level) - Shift Ready at MarshTech. Provides first-level production support for .NET-based applications, triages and resolves incidents, and coordinates with DevOps/Engineering for reliable service and SLA adherence.

Key Responsibilities

  • Triage and resolve .NET production incidents and escalate to DevOps/Engineering as needed
  • Apply safe changes under defined change control and support deployments/hotfixes
  • Monitor logs, metrics, and application health using Application Insights and ELK/Elastic
  • Create and maintain runbooks, SOPs, and post-incident documentation
  • Provide stakeholder status updates and coordinate cross-functional incident remediation

Technical Overview

Focuses on operational support for .NET applications, APIs, and services using monitoring and diagnostics (Application Insights, ELK/Elastic, logs, traces). Uses development skills (C#, ASP.NET, Web API, .NET Core, SQL Server) and delivery tooling (Azure DevOps, Git) to handle safe fixes, deployments, and hotfixes, including runbooks and checklists.

Ideal Candidate

The ideal candidate is a mid-level .NET developer with 4-6 years of production support exposure. They can triage and resolve .NET application incidents, work with DevOps on deployments and hotfixes, and monitor systems using Application Insights and ELK/Elastic while maintaining runbooks and SLA-compliant incident tracking.

Must-Have Skills

provide first-level production support for .NET-based applicationsIncident triage and first-line resolutionProficient in C#ASP.NETWeb API.NET Coreexperience with SQL Server (queriesstored procedures)CI/CD pipelines (Azure DevOpsGit)Scripting ability (PowerShell or Bash)Monitoring application healthlogsand metrics using standard tools (e.g.Application InsightsELK/Elasticlogstraces)

Nice-to-Have Skills

Knowledge of cloud environments (preferably Azure)Understanding of microservices

Tools & Platforms

Application InsightsELK/ElasticAzure DevOpsGitSQL ServerPowerShellBash

Required Skills

.NET Production Supportincident triagefirst-line resolutionchange controlrunbookschecklistsApplication InsightsELK/ElasticC#ASP.NETWeb API.NET CoreSQL Serverstored proceduresRESTful servicesmicroservicesCI/CD pipelinesAzure DevOpsGitsource controlAzurePowerShellBashmonitoring and diagnosticsdocumentationpost-incident reportsknowledge base articlesIT governancesecurity and compliance

Hard Skills

.NET.NET-based applications.NET applicationsAPIsservicesincident triagefirst-line resolutionlogcategorizeprioritizeand track incidentsservice reliabilityincident responsechange controlrunbookschecklistsApplication InsightsELK/ElasticlogstracesmonitoringdiagnosticstroubleshootingC#ASP.NETWeb API.NET CoreSQL Serverqueriesstored proceduresRESTful servicesmicroservicesCI/CD pipelinesAzure DevOpsGitsource controlcloud environmentsAzurePowerShellBashautomationhotfixesrelease activitiesdocumentationpost-incident reportsknowledge base articlesIT governancesecurity and compliance requirements

Soft Skills

bridge between development and DevOpsliaison between developers and DevOpsclear communication of issuesimpactand remediation plansregular status updates to technical and business stakeholderstranslate technical concepts for non-technical audiencesstakeholder communicationcollaboration with databaseinfrastructureand security teamsknowledge sharingadherence to governance and compliancecontinuous improvement of production support processes

Industry & Role

Industry Insurance
Job Function Deliver first-level production support for .NET applications with incident triage, monitoring, and DevOps coordination
Role Subtype Technical Support Specialist
Tech Domains Azure, DevOps & SRE, SQL / PostgreSQL, JavaScript

Keywords for Your Resume

.NET Production Support DeveloperProduction Supportfirst-level production supportincident triagefirst-line resolutionservice reliabilityincident responsechange controlrunbookschecklists.NET.NET CoreC#ASP.NETWeb APIAPIsservicesSQL Serverstored proceduresRESTful servicesmicroservicesCI/CD pipelinesAzure DevOpsGitsource controlApplication InsightsELK/ElasticPowerShellBashAzureDevOps

Deal Breakers

Must have 4-6 years experience in .NET development with production support exposure, Must be proficient in C#, ASP.NET, Web API, .NET Core and have SQL Server experience (queries, stored procedures), Must have experience with CI/CD pipelines (Azure DevOps, Git)

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