✦ Luna Orbit — IT Support & Helpdesk

Network and Systems Support

at IT Staffing Agency Florida

Unknown Posted March 20, 2026
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Position Details

Type Contract
Experience mid
Exp. Years 2+ years
Education Bachelor’s or Master’s Degree in Computer Science, Information Systems, or related field
Category IT Support & Helpdesk

About this role

This role involves providing on-site network and systems support for a public sector organization, focusing on troubleshooting, configuration, and maintenance of enterprise infrastructure including servers, switches, and cabling.

Key Responsibilities

  • Provide on-site network support
  • Troubleshoot connectivity issues
  • Configure VLANs and switches
  • Manage virtual machines
  • Maintain hardware and cabling

Technical Overview

The technical environment includes enterprise network infrastructure with VLANs, Layer 2/3 switching, wireless access points, virtual machines managed via Microsoft Hyper-V, and Windows Server 2019/2022. The role requires hardware installation, troubleshooting, and documentation.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 2 years of experience in enterprise network and systems support, familiar with VLANs, Active Directory, and Windows Server environments. They should be detail-oriented, capable of troubleshooting hardware and network issues, and comfortable working on-site in a government or public sector setting.

Must-Have Skills

hands-on experience in a Network or Systems Support roleconfiguring and troubleshooting VLANsmanaging Virtual Machinesinstalling physical serversswitchesUPS systemsActive Directory managementWindows Server 2019/2022

Nice-to-Have Skills

structured cabling knowledgeknowledge of RAIDknowledge of SFP modulesknowledge of power supplies

Tools & Platforms

Microsoft Hyper-VVisioLucidchart

Required Skills

VLANsLayer 2/3 switchingWireless Access PointsVirtual MachinesMicrosoft Hyper-Vrack and stackstructured cablingActive DirectoryNTFS permissionsWindows Server 2019Windows Server 2022command-line navigationPingTracerouteNslookupnetwork diagramsVisioLucidcharthardware failure detectionRAIDSFP modulespower supplies

Hard Skills

VLANsLayer 2/3 switchingWireless Access PointsVirtual MachinesMicrosoft Hyper-VRack and Stackstructured cablingActive DirectoryNTFS/Share permissionsWindows Server 2019Windows Server 2022command-line navigationPingTracerouteNslookupnetwork diagramsVisioLucidcharthardware failure detectionRAIDSFP modulespower supplies

Soft Skills

troubleshootingtechnical documentationproblem-solvingattention to detailcommunication

Industry & Role

Industry Government/Public Sector
Job Function Enterprise network and systems support in a public sector environment
Role Subtype Help Desk L2
Tech Domains Active Directory, Windows Server, Microsoft Hyper-V

Keywords for Your Resume

network supportsystems supportVLANsActive DirectoryWindows ServerHyper-Vrack and stackstructured cablingpower suppliesSFP modulestroubleshootingnetwork diagramsVisioLucidcharthardware failuresNTFS permissionswireless access pointsLANnetwork troubleshootingpublic sectorVLAN

Deal Breakers

Lack of hands-on experience in enterprise network support, No experience with Active Directory or Windows Server, Unwillingness to work on-site in Bartow, FL, No experience with rack and stack or structured cabling

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